End User
Investment ID: 025-000000082
Overview
Program Title
End User
Description
An IT investment for the provisioning of an enterprise-wide end user capability.
Type of Program
Standard IT Investments
Multi-Agency Category
Not Applicable
Investment Detail
The level of services that the End User investment provides ensures that HUD users have the proper level of equipment, office tools, and communication services even during the extended period of the pandemic. HUD employees and user's productivity has never higher, collaboration between team and stakeholders both in-person and virtual has never been greater. Lastly, the level of in-person services that conducted break fixes, equipment repair, replacement and issue for HUD employee, across headquarters, regional and field offices, has resulted in very high customer satisfaction levels as the End User team strived to ensure employees were properly equipped to contribute towards HUD's mission and goals.