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EM SR SRNS End User

Investment ID: 019-000001878

Overview

Program Title
EM SR SRNS End User
Description
PC Admin, Help Desk, Desktop, Email, Video services, and major contracts (Verizon Wireless, T-Mobile, Xerox). Provide standard and premium PCs with 60 month refresh, and PC Life extension by upgrading with memory and solid-state drives for up to 84 months where possible. Standard SRS desktop software environment, computer accounts management for centrally supported systems, Help Desk, desk-side Field Support, and Mobile device support for >9000 end users. Office 365/Notes and compliance with policies and procedures for Notes application deployments. Off-site E-mail; spam and antivirus filtering; Mobility infrastructure amd device security policy. Site video distribution network, satellite receiver field, and SRNS/SRR Video Teleconferencing infrastructure. Projects: PCA equipment and Video Services server refresh.
Type of Program
Standard IT Investments
Multi-Agency Category
Not Applicable

Investment Detail

The PC Administration component of this investment changed from lease to buy effective June, 2017 with procurement of computers based on a 60 month life cycle thereafter. A PC Administration only ROI will be completed at year 3. A Lease vs. Buy Summary of the PCA analysis follows. The original PC Lease versus buy scenario was reanalyzed. Assumptions included purchasing the current PC inventory upon the expiration of their lease period, allowing the M&O Contractor to smooth out the peaks and valleys of staffing plan associated with the current return dates. Since End of Lease activities associated with returning a leased PC would be no longer necessary, several of the costs included in the original analysis, such as storage for other charges, facility charges for separate space to configure PCs and an additional dumpster could be eliminated. Leveling the refresh rate would also reduce the manpower needed to perform the work. Refreshing 7,399 PCs over five years equated to refreshing 28 PCs/week compared to the 70 PCs/week used in the original analysis. (Note: Only those touching the PCs were included in this analysis, plus Management oversight was removed.) Several assumptions were made where lease vs. buy analyses in the past were based on the process of taking one PC through the process from beginning to end. Credit was taken for efficiencies that could be realized by doing portions of the required tasks on a bulk basis. The evaluation was based on performing relevant tasks to process 28 PCs per week. This number reflected the quantity of the 7,399 leased PCs replaced evenly over the next five years. Due to the nature of certain SRS processes, it was determined that elapsed time may be greater for purchases than for leases (i.e., several SRS groups may be responsible for different tasks which then required the PC be delivered to the next group). While this does not always translate into hard costs, there can be a soft dollar impacts, which was pointed out in the proposal. The analysis included various steps for ordering of PCs, assembly and delivery scheduling, deskside (user) delivery, warranty support and the multiple processes associated with PC disposal. The analysis concluded that cost savings, beginning in year three for the associated 5 year purchase of PCs versus a 3 year refresh cycle in leasing PCs was both attractive and cost effective and therefore selected to begin implementation immediately.

IT Program Budget


Projects

Technology projects under the EM SR SRNS End User program

Supporting IDVs

Example IDV awards for EM SR SRNS End User

Supporting Contracts

Example prime contract awards for EM SR SRNS End User