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Deployment, Maintenance, and Refresh Services

Investment ID: 014-000000044

Overview

Program Title
Deployment, Maintenance, and Refresh Services
Description
Ensures domestic and overseas IT equipment is routinely updated, relocated, and/or replaced. Service includes procuring, deploying, and maintaining upgraded workstation/software packages, server, telecommunications, radio, and video collaboration.
Type of Program
Standard IT Investments
Multi-Agency Category
Not Applicable
Associated Websites
https://alerts8.athoc.com, https://alerts8.athoc.com/selfservice/safealert, https://state.okta.com

Investment Detail

The Deployment, Maintenance, and Refresh initiative sustains and modernizes the Department of State's Information Technology (IT) Infrastructure platforms which enable personnel to meet the Department's evolving business and foreign affairs needs. A significant benefit resulting from the deployment, maintenance, and refresh of IT technologies is the continued ability of Department and Tenant agency personnel to perform daily foreign affairs operations. Without up-to-date technology, Department personnel are unable to execute their mission, jeopardizing American interests abroad and risking the reputation of the Department in strategically important locations. Because this program provides benefits that are qualitative in nature, rather than quantitative, ROI is not calculated. While there are goals, objectives, and performance metrics captured for this program, no financial ROI is attached to these goals, objectives, and performance measurements. Metrics are calculated and managed on an on-going basis, vetted at multiple levels of IRM management, and they are used to determine the organization's return on investment.

IT Program Budget


Projects

Technology projects under the Deployment, Maintenance, and Refresh Services program

Supporting IDVs

Example IDV awards for Deployment, Maintenance, and Refresh Services

Supporting Contracts

Example prime contract awards for Deployment, Maintenance, and Refresh Services