Debt Collection Services (DCS)
Investment ID: 015-000000026
Overview
Program Title
Debt Collection Services (DCS)
Description
DCS collects delinquent nontax debt and tax via levy, prevents improper payments and strives to be fiscally responsible with federal funds. Systems covered in this investment include the CRS, CSNG, CTS, DDMAP (DUDE), ESKER and IDMS which is to be sunset, TOP, FORMS (replacement for IDMS) and TROR.
Type of Program
Major IT Investments
Multi-Agency Category
Not Applicable
Associated Websites
top.fiscal.treasury.gov, tror.fiscal.treasury.gov, xservice.fiscal.treasury.gov
Investment Detail
The Return on Investment over a five-year (2022-2027) life cycle is negative 99 percent. The debt collection of the combined portfolio (CSNG and TOP) is expected to exceed 9 billion dollars in FY2022. FY2022 still had agencies with deferred or slowed debt referrals and the Department of Education has been on debt collection hold since 2020, when the pandemic started. As of today, the Department of Education has not restarted debt collection activities, which accounts for a large portion of TOP's revenue and collections. Cross Servicing has remained steadfast and collections have surpassed initial FY2022 expectations so far. However, costs still are over revenues and DMS has not been able to maintain pace with the changing economic environment or technology in order to streamline operations and reduce costs.