DEA Firebird

The Firebird program has been in the operations and maintenance phase since 2003. Among the key benefits realized by the investment is its Tech Refreshment initiative allowing the architecture to remain vibrant, robust, and current without significant change in the program scope. This has enabled DEA personnel to keep pace with available technologies while sustaining a high network and server availability rate consistently in excess of 99.9%. Current initiatives involve an enhanced Unified Communication Systems, PIV Enabling Privileged Accounts, improved Printer Management, efficient network storage utilization, enhanced disaster recovery capability, modernization of the network infrastructure, and extended secure remote access capabilities in support of an increasingly mobile user base across the globe. An improved backup strategy has resulted in a consistent routine server backup success rate in excess of 97%. The First Call Resolution (FCR) exceeds the target rate of 65% with a rate of 86%. This reliable robust network is deployed worldwide, providing mission critical applications such as Case Management and access to Corporate/Intel databases, office automation applications, collaboration tools, Email, and mobile computing.

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