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Contact Recording Release 4 - Field Assistance (FACR)

Investment ID: 015-000000174

Overview

Program Title
Contact Recording Release 4 - Field Assistance (FACR)
Agency
Internal Revenue Service (IRS) [USDT]
Description
A technology-based solution to improve quality and performance feedback by providing an indisputable record of the customer experience for review and targeted feedback. Fiscal Year 16 funding increase due to rust replacement.
Type of Program
Non-major IT Investments
Multi-Agency Category
Not Applicable

IT Program Budget

Projects

Technology projects under the Contact Recording Release 4 - Field Assistance (FACR) program

Supporting IDVs

Example IDV awards for Contact Recording Release 4 - Field Assistance (FACR)

Supporting Contracts

Example prime contract awards for Contact Recording Release 4 - Field Assistance (FACR)