Consular Enterprise Infrastructure & Operations (EIO)
Investment ID: 014-000000475
Overview
Program Title
Consular Enterprise Infrastructure & Operations (EIO)
Agency
Description
The Enterprise Infrastructure & Operations program includes operations and maintenance of CA s IT infrastructure and technical support of CA s systems and users. Through the EIO investment, CST provides technical support to 45,000+ users of the more than 90 CA/CST legacy and modernized applications, 1400 Oracle databases and 500 Microsoft SQL databases with 4 petabytes of data operating on infrastructure installed at 300+ global locations. The scope of the EIO investment includes engineering support to the modernization effort through design and implementation of platforms and services, security expertise to support the Assessment and Authorization (A&A) effort, and testing and validation of new and changing CA systems. Lastly, global deployment services are provided through EIO to ensure CA sites are refreshed with current and secure infrastructure and CA systems.
Type of Program
Standard IT Investments
Multi-Agency Category
Not Applicable
Investment Detail
This investment focuses on managing the availability and continued performance of CA's Enterprise IT capabilities. If fully funded, CA/CST will be able to: Operate and maintain CA's entire global IT environment on a 24x7x365 basis, resulting in faster response times to service incidents; identifying and remediating security vulnerabilities across the environment to ensure critical services are performed routinely and on-time; implementing a disaster recovery plan to restore services in the event of a disaster, limiting system downtime and negative impact from system outages; and using automated tools to monitor CA's global IT environment to identify growing problems and alert the appropriate technical teams to take proactive action to avoid downtime and user impact. Comply with Department requirements to move to a centralized and optimized cloud ecosystem. Support CA's customers and consular professionals in provisioning critical services at over 300 consular locations worldwide. If CA/CST is not permitted to refresh hardware, there is an increased risk of security vulnerabilities due to outdated hardware decreasing the effectiveness of applications and storage capacity. Support data sharing efforts with approximately 45,000 users, comprised of consular professionals and U.S. interagency partners (e.g., U.S. federal and state governments, foreign governments, law enforcement, and other mission critical partners) at more than 500 sites worldwide, via the Consular Consolidated Database (CCD). Build out a robust non-production environment (i.e., test environment) that closely mimics the production environment to catch code defects before they are deployed into production. In the near future, reduce operational total cost of ownership and complexity as compared to the existing environment. As the Department, and more specifically, CA, modernizes its systems, the costs are higher up front due to the continued maintenance of existing systems, while building the modernized infrastructure.