CBP - SAP
Investment ID: 024-000005056
Overview
Program Title
CBP - SAP
Description
SAP is an Enterprise Resource Planning system and the financial system of record for Customs and Border Protection. The program supports Line of Business (LOB) 4 - Management and Administration. Data available through SAP s reporting system provides the necessary budgetary, property, procurement, and other financial data to enable decision makers with real-time information on which to base logistical and financial mission support decisions, thereby allowing decisive support of CBP s mission of securing and managing U.S. borders. The value to the public is recognized through SAP's capability to protect the National Security by enabling the acquisition and management of goods and services and assisting in the effort to protect our Nation from dangerous goods and/or people.
Type of Program
Major IT Investments
Multi-Agency Category
Financial Management, Procurement
Investment Detail
SAP is an enterprise resource planning (ERP) system that replaced ten stove-piped, outdated, and underperforming mainframe systems that resulted in audit findings of significant internal control weaknesses and were deemed insufficient and no longer suited to meeting data processing and reporting needs. With this qualitative return on investment, the program helps meet the current business needs of CBP and the program performs efficiently and effectively for stakeholders.
Costs to support the O&M of SAP are approximately $20M annually and include government FTE, contractor support, software license agreements, and training.
SAP handles budget formulation and execution, acquisition through disposal of assets, integrated procurement processes including requisition through payment, as well as business intelligence reporting. The elimination of duplicate entry manual processes in both asset and financial management have created significant cost savings. The Strategic and Business/Mission Analysis shows the many benefits SAP provides to CBP/DHS including: complete integration of business processes within one system; improved financial statement reporting and internal controls; reduced cycle-time; elimination of duplicate entry; improved data accuracy; single system reporting; enhanced analytical reporting; and compliance with Federal Government standards and regulations for financial management systems.
The SAP program reports performance annually via the Operational Analysis (OA) covering the following areas: Customer Results, Strategic and Business results, Financial Performance, Innovation, Performance Measure Results, and Risk Assessment. Summary results are reported on the OA tab of this form. The program reports on five metrics via the monthly reporting form. Based on the Office of Finance Customer Satisfaction Surveys in late FY2021 and early FY2022 the SAP Overall Average Satisfaction Rating remained high at 4.04 out of a possible 5.0 across all survey components as reported on performance metric ID #170520. The Technical Performance Analysis of SAP shows the system availability is above 99% for the 2022 fiscal year to date, indicating little to no unplanned downtime for the SAP production server. Help desk performance remains high and the level I help desk is on target to exceed the 77% resolution rate resulting in a quick resolution for SAP users. Inquiries to the help desk including phone calls, and emails have been resolved in an average of under 1.5 hours for the coming fiscal year.
SAP continues to be a good investment for CBP and the federal government. Most recently published Performance and Accountability Report for FY2016 include $19 billion in budgetary resources, $44 billion in revenue, and $16 billion in assets. CBP received an unqualified opinion on stand-alone audits each year from 1996 thru 2016, and now contributes to the clean audit opinion on DHS Consolidated Financial Statements. Detailed benefit analysis is included in the annual OA which is based on the most recent CBA from 2006, however, no current ROI has been calculated due to a lack of current benefit data.
Costs to support the O&M of SAP are approximately $20M annually and include government FTE, contractor support, software license agreements, and training.
SAP handles budget formulation and execution, acquisition through disposal of assets, integrated procurement processes including requisition through payment, as well as business intelligence reporting. The elimination of duplicate entry manual processes in both asset and financial management have created significant cost savings. The Strategic and Business/Mission Analysis shows the many benefits SAP provides to CBP/DHS including: complete integration of business processes within one system; improved financial statement reporting and internal controls; reduced cycle-time; elimination of duplicate entry; improved data accuracy; single system reporting; enhanced analytical reporting; and compliance with Federal Government standards and regulations for financial management systems.
The SAP program reports performance annually via the Operational Analysis (OA) covering the following areas: Customer Results, Strategic and Business results, Financial Performance, Innovation, Performance Measure Results, and Risk Assessment. Summary results are reported on the OA tab of this form. The program reports on five metrics via the monthly reporting form. Based on the Office of Finance Customer Satisfaction Surveys in late FY2021 and early FY2022 the SAP Overall Average Satisfaction Rating remained high at 4.04 out of a possible 5.0 across all survey components as reported on performance metric ID #170520. The Technical Performance Analysis of SAP shows the system availability is above 99% for the 2022 fiscal year to date, indicating little to no unplanned downtime for the SAP production server. Help desk performance remains high and the level I help desk is on target to exceed the 77% resolution rate resulting in a quick resolution for SAP users. Inquiries to the help desk including phone calls, and emails have been resolved in an average of under 1.5 hours for the coming fiscal year.
SAP continues to be a good investment for CBP and the federal government. Most recently published Performance and Accountability Report for FY2016 include $19 billion in budgetary resources, $44 billion in revenue, and $16 billion in assets. CBP received an unqualified opinion on stand-alone audits each year from 1996 thru 2016, and now contributes to the clean audit opinion on DHS Consolidated Financial Statements. Detailed benefit analysis is included in the annual OA which is based on the most recent CBA from 2006, however, no current ROI has been calculated due to a lack of current benefit data.