Case and Activity Management System (CAMS)
Investment ID: 018-000002130
Overview
Program Title
Case and Activity Management System (CAMS)
Agency
Description
CAMS provide OCR the technological solutions to manage complaints, proactive investigations, technical assistance, and responses to information requests from the public; and store/share/dispose a wide range of OCR work documents/records.
Type of Program
Non-major IT Investments
Multi-Agency Category
Other
Associated Websites
https://cms.ed.gov/, https://ams.ed.gov/
Investment Detail
The applications enable OCR to track and maintain the cases/activities related data and documents electronically. The applications make it possible to efficiently search and effectively retrieve data/documents in a timely manner for conducting analysis. In addition, it reduces the use of paper, mailing expenses, and the need for additional storage. The results improve workforce productivity and cost savings on operating expenses. If these applications did not exist, significant human resources would be required to collect information among stakeholders at headquarters and the twelve regional offices.