ASKDFAS
Investment ID: 007-000103958
Overview
Program Title
ASKDFAS
Description
The AskDFAS is comprised of several web servers, an application server and a database server. The AskDFAS application is comprised of compartmentalized modules. Each module is tailored to a specific mission or organization and allows customers to submit tickets or inquiries or view Frequently Asked Questions (FAQs) for a particular DFAS line of business.Data is received and viewed through web forms, web pages, and printable reports. Customers are able to view/print their respective ticket submission via web forms. AskDFAS-Admin users are able to view ticket submissions in the web form or printable format.AskDFAS authorized users view and respond to customer inquiries by logging into the AskDFAS-Admin server. Normal customer access to submit tickets or view FAQs, whether the user is a CAC holder or non-CAC holder is via the webservers. AskDFAS user accounts do not carry over from module to module. An admin user requires a separate account in each module they need access to.
Type of Program
Non-major IT Investments
Multi-Agency Category
Electronic Records Management