Application Services
Investment ID: 014-000000039
Overview
Program Title
Application Services
Agency
Description
Supports critical collaboration and content management needs for DOS operations worldwide. Provides real data from across disparate management systems to quickly answer business-related questions and make executive level business decisions.
Type of Program
Major IT Investments
Multi-Agency Category
Other
Associated Websites
http://ecc.state.gov, https://iservices.state.gov/, https://receptiontours.state.gov/, https://diplomaticrooms.state.gov/, BIDS.STATE.GOV, VSFS.STATE.GOV
Investment Detail
Application Services provides multiple technology services to the enterprise which map to Technology Business Management towers in the IT layer. These services include:
Application Development, Support & Operations, and Business Software
Delivery Services including Operations Center and Program/Product/Project Management
Security & Compliance services including Security and Compliance
App Services utilizes multiple technologies and platform to fulfill these services including Microsoft 365, Microsoft Azure Government, Robotic Process Automation (RPA), Chatbots, ServiceNow, and SharePoint. App Services applications support business processes, data sharing, knowledge management, document storage and collaboration.
The management, support, training for Microsoft 365 products make remote work possible and improve the efficiency of enterprise collaboration and business processes through no-code solutions.
The enhancement and sustainment of enterprise applications such as web-based timekeeping and attendance (which is vital to accurate payroll processing), and tools like SearchState and Diplopedia which bring vast amounts of knowledge to enterprise users directly from their homepage.
Software development and operations support for offices across the enterprise, allowing them to leverage App Services' knowledge and experience to ensure best return for their IT spend; App Service manages the project management and solution development processes in an efficient manner allowing customers to avoid lengthy contract acquisition and solution approval processes. The application services provided have resulted in the creation of many non-enterprise level line of business systems for many Bureaus across the Department.
Application Development, Support & Operations, and Business Software
Delivery Services including Operations Center and Program/Product/Project Management
Security & Compliance services including Security and Compliance
App Services utilizes multiple technologies and platform to fulfill these services including Microsoft 365, Microsoft Azure Government, Robotic Process Automation (RPA), Chatbots, ServiceNow, and SharePoint. App Services applications support business processes, data sharing, knowledge management, document storage and collaboration.
The management, support, training for Microsoft 365 products make remote work possible and improve the efficiency of enterprise collaboration and business processes through no-code solutions.
The enhancement and sustainment of enterprise applications such as web-based timekeeping and attendance (which is vital to accurate payroll processing), and tools like SearchState and Diplopedia which bring vast amounts of knowledge to enterprise users directly from their homepage.
Software development and operations support for offices across the enterprise, allowing them to leverage App Services' knowledge and experience to ensure best return for their IT spend; App Service manages the project management and solution development processes in an efficient manner allowing customers to avoid lengthy contract acquisition and solution approval processes. The application services provided have resulted in the creation of many non-enterprise level line of business systems for many Bureaus across the Department.