H79FG001181

North Carolina 2023 Cooperative Agreement to Improve Local 988 Capacity - The State Mental Health Agency - The North Carolina (NC) Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMHDDSAS).

Purpose: To improve local 988 capacity and single NC Suicide and Crisis Lifeline call center to meet current and future 988/Lifeline response (call/chat/text/follow up and related functions).

North Carolina is a geographically diverse state that is currently home to over 10.6 million residents (2020 US Census).

North Carolina Department of Health and Human Services (DHHS), DMHDDSAS, is partnering with the one statewide 988 Suicide and Crisis call center, Real Crisis Intervention, Inc (REAL) in Greenville, North Carolina.

REAL is a long-standing proficient (formerly of the National Suicide Prevention Lifeline) Suicide and Crisis Lifeline network member and accredited by the American Association of Suicidology (AAS) and International Council for Helplines.

Since 2012, the DMHDDSAS has partnered with REAL in implementing the Lifeline call center 24/7 in all 100 counties.

The NC call center provided services to 60,999 callers in 2022 with an average answer rate of 84%.

REAL became a chat/text support center on 12-15-22021 using the Vibrant Pure Connect platform.

On July 16, 2022, with the launch of 988, REAL became a 24/7 chat/text center and continues to be a backup chat/text support center.

REAL became AA certified, which included online emotional support (OES), in February 2021 and became accredited in November 2021, which also included OES.

The NC DMHDDSAS is committed to working collaboratively with REAL to continue to meet and exceed all standards set by 988 Suicide and Crisis Lifeline, Vibrant Emotional Health, and SAMHSA for calls/chats/texts.

North Carolina Department Of Health & Human Services

SAMHSA WAS GIVEN THE AUTHORITY TO ADDRESS PRIORITY SUBSTANCE ABUSE TREATMENT, PREVENTION AND MENTAL HEALTH NEEDS OF REGIONAL AND NATIONAL SIGNIFICANCE THROUGH ASSISTANCE (GRANTS AND COOPERATIVE AGREEMENTS) TO STATES, POLITICAL SUBDIVISIONS OF STATES, INDIAN TRIBES AND TRIBAL ORGANIZATIONS, AND OTHER PUBLIC OR NONPROFIT PRIVATE ENTITIES. UNDER THESE SECTIONS, CSAT, CMHS AND CSAP SEEK TO EXPAND THE AVAILABILITY OF EFFECTIVE SUBSTANCE ABUSE TREATMENT AND RECOVERY SERVICES AVAILABLE TO AMERICANS TO IMPROVE THE LIVES OF THOSE AFFECTED BY ALCOHOL AND DRUG ADDITIONS, AND TO REDUCE THE IMPACT OF ALCOHOL AND DRUG ABUSE ON INDIVIDUALS, FAMILIES, COMMUNITIES AND SOCIETIES AND TO ADDRESS PRIORITY MENTAL HEALTH NEEDS OF REGIONAL AND NATIONAL SIGNIFICANCE AND ASSIST CHILDREN IN DEALING WITH VIOLENCE AND TRAUMATIC EVENTS THROUGH BY FUNDING GRANT AND COOPERATIVE AGREEMENT PROJECTS. GRANTS AND COOPERATIVE AGREEMENTS MAY BE FOR (1) KNOWLEDGE AND DEVELOPMENT AND APPLICATION PROJECTS FOR TREATMENT AND REHABILITATION AND THE CONDUCT OR SUPPORT OF EVALUATIONS OF SUCH PROJECTS, (2) TRAINING AND TECHNICAL ASSISTANCE, (3) TARGETED CAPACITY RESPONSE PROGRAMS (4) SYSTEMS CHANGE GRANTS INCLUDING STATEWIDE FAMILY NETWORK GRANTS AND CLIENT-ORIENTED AND CONSUMER RUN SELF-HELP ACTIVITIES AND (5) PROGRAMS TO FOSTER HEALTH AND DEVELOPMENT OF CHILDREN, (6) COORDINATION AND INTEGRATION OF PRIMARY CARE SERVICES INTO PUBLICLY-FUNDED COMMUNITY MENTAL HEALTH CENTERS AND OTHER COMMUNITY-BASED BEHAVIORAL HEALTH SETTINGS

93.243 - Substance Abuse and Mental Health Services Projects of Regional and National Significance

Division of Grants Management [HHS - SAMHSA]

Raleigh, North Carolina 276032250 United States

Single Zip Code

Cooperative Agreements for States and Territories to Improve Local 988 Capacity (FG-23-006)

Amendment Since initial award the total obligations have increased 196% from $4,570,046 to $13,547,507.