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The Eldercare Locator

ID: HHS-2023-ACL-AOA-EEIR-0013 • Type: Posted
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Description

Posted: March 7, 2023, 12:00 a.m. EST
ACL will hold a competition to fund one cooperative agreement to continue operation of the National Eldercare Locator call center for the next five years. The Eldercare Locator is a call center with information specialists available to assist callers to link to a trustworthy network of national, State, Tribal and community organizations and services through a nationally recognized toll-free number. The Locator also provides seniors and caregivers who require more in depth support the opportunity to speak with highly trained eldercare consultants who can better triage the situation. This new program announcement seeks to advance the Locator to better serve older adults and those who care for them. Objectives include: Increasing the number of older adults and caregivers served by the Eldercare Locator call center. Exploring collaborations and partnerships with Federal, public, non-profit, and private entities to ensure the Eldercare Locator reaches the broadest population as possible. Ensuring that the Eldercare Locator is utilizing new and emerging technologies to enhance the service experience. Expanding marketing and education efforts to increase awareness of the Eldercare Locator and of home and community-based services for older adult and caregivers.
Posted: March 7, 2023, 12:00 a.m. EST
Posted: Aug. 1, 2022, 12:00 a.m. EDT
Posted: Aug. 1, 2022, 12:00 a.m. EDT
Background
The Administration on Aging, an agency of the U.S. Administration for Community Living (ACL), has been funding the Eldercare Locator (the Locator) since 1991, to help older adults, their families, caregivers, and caring professionals navigate this complex environment by connecting those needing assistance with National, State, and local agencies that serve older adults and their caregivers. The Locator is a national service authorized under the Older Americans Act of 1965, as amended. The goal is to provide users with the information and resources they need that will help older persons live independently and safely in their homes and communities for as long as possible.

Grant Details
The successful applicant will establish a call center capable of assisting individuals through multiple channels including telephone, TTD/TTY, email, and online inquiries. Information specialists must be available Monday through Friday from 8:00 a.m. until 9:00 p.m. ET to respond to individuals in English and Spanish, with the ability to respond in additional languages as needed.

The call center must be able to respond to at least 450,000 calls, online chats, and emails a year. Additionally, the applicant should ensure that staffing is available to respond to these inquiries.

The applicant should also propose strategies for technology enhancements, quality control procedures, disaster preparedness protocols, and collaboration with ACL initiatives and resource centers.

Eligibility Requirements
Eligible applicants include domestic public or private non-profit entities such as state and local governments, Indian tribal governments and organizations (American Indian/Alaskan Native/Native American), faith-based organizations, community-based organizations, hospitals, and institutions of higher education.

Period of Performance
The project period is 60 months with five 12-month budget periods.

Grant Value
$1,490,920 is the total estimated funding for one award with an award ceiling of $1,490,920 per budget period and an award floor of $900,000 per budget period.
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Overview

Agency
Administration for Community Living (ACL) [HHS]
Category of Funding
Income Security and Social Services
Funding Instruments
Cooperative Agreement
Grant Program (CFDA)
93.048 - Special Programs for the Aging, Title IV, and Title II, Discretionary Projects
Grant Category
Discretionary
Cost Sharing / Matching Requirement
True
Source
Grants.gov
On 3/7/23 Administration for Community Living posted grant opportunity HHS-2023-ACL-AOA-EEIR-0013 for The Eldercare Locator with funding of $1.5 million. The grant will be issued under grant program 93.048 Special Programs for the Aging, Title IV, and Title II, Discretionary Projects. It is expected that one grant will be made worth between $900,000 and $1.5 million.

Timing

Posted Date
March 7, 2023, 12:00 a.m. EST
Closing Date
May 8, 2023, 12:00 a.m. EDT Past Due
Closing Date Explanation
Electronically submitted applications must be submitted no later than 11:59 p.m., ET, on the listed application due date.
Last Updated
March 8, 2023, 8:55 a.m. EST
Version
2

Eligibility

Eligible Applicants
Others (see text field entitled "Additional Information on Eligibility" for clarification)
Additional Info
Domestic public or private non-profit entities including state and local governments, Indian tribal governments and organizations (American Indian/Alaskan Native/Native American), faith-based organizations, community-based organizations, hospitals, and institutions of higher education. Foreign entities are not eligible to compete for, or receive, awards made under this announcement. Faith-based and community organizations that meet the eligibility requirements are eligible to receive awards under this funding opportunity announcement.

Award Sizing

Ceiling
$1,490,920
Floor
$900,000
Estimated Program Funding
$1,490,920
Estimated Number of Grants
1

Contacts

Contact
Administration for Community Living
Contact Email
sherri.clark@acl.hhs.gov   Profile
Email Description
work
Contact Phone
(202) 795-7361
Additional Information Site
https://acl.gov/grants/open-opportunities

Documents

Posted documents for HHS-2023-ACL-AOA-EEIR-0013

Grant Awards

Grants awarded through HHS-2023-ACL-AOA-EEIR-0013

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