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Telehealth - Industry Day Slides - FINAL V3.pdf

OVERVIEW

Original Source
Contract Opportunity
Date Originally Posted
April 17, 2022, 11 a.m.
Type
.pdf
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1.17MB

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Telehealth Virtual Medical
Specialist Consultations
(Telehealth) Industry Day

Bureau of Medical Services (MED) in partnership with Office of
Acquisitions Management (A/OPE/AQM)

April 18, 2022

SENSITIVE BUT UNCLASSIFIED

Housekeeping

• Please make sure you are on mute

• This event will be recorded

• Questions can be asked anytime via Slido.com - please use #DOSMED to submit questions

SENSITIVE BUT UNCLASSIFIED

Agenda

• Welcome and opening remarks

• Purpose of Industry Day

• Rules of engagement

• Telehealth program overview and contract requirements

• Contracting with the Government overview

• Question and Answer period

• Closing remarks

SENSITIVE BUT UNCLASSIFIED

Industry Day Purpose| Market Research

Purpose
• The Department is conducting these meetings in

accordance with FAR Part 10 (Market Research) and
FAR 7.105 to encourage industry participation and
seek recommendations for the most appropriate
application and tailoring of contract requirements.

Goals
• Promote synergy between industry and MED
• Discuss the feasibility of MED’s requirements
• Garner and incorporate industry feedback to help

develop realistic requirements

• Understand how industry views the requirements and

• The Department seeks to give industry an enhanced
understanding of the Department’s goals and needs,
thereby improving proposal submissions and contract
performance. Insights and information obtained
during these meetings will be used by the Department
to further refine requirements.

risks

• Gain insight for concerns regarding the possible
acquisition timeline, pricing structure, and other
industry concerns or questions

SENSITIVE BUT UNCLASSIFIED

Industry Day| Considerations

• No aspect of Industry Day is intended to provide any prospective offeror with access to
information that is not similarly available to other offerors, and no part of the evaluation of
proposals will be based on the conduct or discussions that occur during these market research
meetings. Per FAR 15.201(f), any information that is shared in a meeting that could directly
affect proposal preparation must be shared in a timely manner with all potential offerors to
avoid providing any offeror with an unfair advantage.

• Certain questions or discussion points may be considered “off limits”. The Contracting Officer

and Contract Specialist will make that determination.

SENSITIVE BUT UNCLASSIFIED

Rules of Engagement

• No agreements, promises or other commitments are made or implied by the Government or

Contractors participating in Industry Day

• Questions will be answered to the best of the team’s knowledge of plans, desires, and general

situation as it exist at this time

• Please recognize we are in acquisition planning and market research phase only

• Non-proprietary Q&As from Industry Day will be posted to sam.gov

• After Industry Day, all correspondence regarding this effort will be directed to and facilitated by

the Contracting Officer and Contract Specialist

SENSITIVE BUT UNCLASSIFIED

Background | Bureau of Medical Services

• The mission of MED is to safeguard and
promote the health and well-being of
America’s diplomatic community.

• MED is responsible for administering the

Department’s health care program mandated
by the Foreign Service Act of 1980 by
providing preventive, primary, and emergency
medical care to Chief of Mission (COM)
personnel and Eligible Family Members
(EFMs).

SENSITIVE BUT UNCLASSIFIED

Background | Global Footprint

• MED is comprised of a global network spread across

over 220 Health Units and posts and supports the most
globally distributed primary and occupational health care
system for civilian employees and eligible dependents in
the federal government – embassy community with well
over 150,000 persons.

• MED’s patient population’s medical needs range across
the lifespan, including pediatrics, obstetrics, adults, and
geriatrics. MED encounters almost every disease
Americans have.

• Overseas Health Units provide primary care, clearance
examinations and health promotion, referrals to local
consultants and medical facilities, oversight of local
hospitalizations and MEDEVACs, emergency
preparedness guidance and training, and advise
management of local medical situations and risks.

SENSITIVE BUT UNCLASSIFIED

Statement of Need – Comprehensive Medical
Services to a Globally Dispersed Network

• The current telemedicine program focuses on rapid access to 24/7 emergency care with limited

available specialties to support MED’s patient population.

• MED’s teleconsultations were based on urgent or emergent inquiries related to orthopedics

and radiology inquiries.

diplomatic community.

• MED seeks to offer broadened care to better support the health and well-being of

• A robust telehealth capacity provides eligible employees and their family members effective

care, regardless of their location or the sought medical specialty.

SENSITIVE BUT UNCLASSIFIED

Telehealth Program Overview

• A robust telehealth capacity provides eligible employees and their family members effective care, regardless of

their location or the sought medical specialty.

• The purpose of the Telehealth contract is to provide medical specialist consultations for both emergent and non-

emergent medical care via telehealth platform. The five types of medical consultations include:

• Type 1: Overseas Health Unit Provider to Specialist Consult (Provider-Specialist)
• Type 2: Overseas Health Unit Provider and Specialist to Patient Visits (Provider-Patient-Specialist)
• Type 3: Overseas Patient to Specialist Visits (Patient-Specialist)
• Type 4: MED Washington to Specialist Consults (MED Washington-Specialist)
• Type 5: Unintended Medical Events (UME) to Specialist (UME-Specialist)

SENSITIVE BUT UNCLASSIFIED

Operational Workflow Type 1: Provider-
Specialist

SENSITIVE BUT UNCLASSIFIED

Operational Workflow Type 2: Provider-
Patient-Specialist

SENSITIVE BUT UNCLASSIFIED

Operational Workflow Type 3: Patient-
Specialist

SENSITIVE BUT UNCLASSIFIED

Operational Workflow Type 4: MED
Washington-Specialist

SENSITIVE BUT UNCLASSIFIED

Operational Workflow Type 5: UME-Specialist

SENSITIVE BUT UNCLASSIFIED

Medical Specialties

• MED requires a host of medical specialties, to include:

Orthopedics

Radiology

Neurosurgery

Gastroenterology

Pulmonary

Podiatry

Rheumatology

Peds Endocrine

Peds Orthopedics

Obstetrics and Gynecology Hematology/Oncology

Peds Oncology

Emergency Medicine (24/7) Surgery

Oral Surgery

Neurology

Dermatology

Ophthalmology

Neonatal Intensivist

Pain Management

• All specialists must be U.S. board certified

SENSITIVE BUT UNCLASSIFIED

Ancillary Health Services

• Provide patients with assistance with

• Diabetes education
• Diet and nutrition education
• Lactation support
• Physical and occupational therapy
• Mental health support services, outside of psychotherapy
• Adolescent assessments (e.g., learning disabilities)
• Substance abuse support

SENSITIVE BUT UNCLASSIFIED

Other Contract Requirements

• Conduct medical consultations through Contractor’s existing telehealth platform

• Telehealth platform capabilities

• Audio, video, and chat functionalities
• Patient scheduling
• Appointment reminders
• Waiting room management
• File upload
• Near real-time dashboard
• Ability to identify the patient’s insurance

• Program management

• MED requires all services to be available within 30 calendar days of contract award

SENSITIVE BUT UNCLASSIFIED

Select Acquisition Information

Anticipated Period
of Performance:

Contract Type:

Security
Requirements:

12-month base year plus four, 12-month option years

Primarily Firm-Fixed-Price

Personnel: Program Manager - Moderate Risk Public Trust (MRPT)
Platform: Modern and secure platform and HIPAA compliant

• Technical proposal, including:

• Explain methodology to accomplish requirements
• Demonstration of telehealth platform

• Price proposal

Timeline of Events
(est.):

April 18, 2022 – Industry Day
May 2022 – RFP posted to sam.gov
Early June 2022 – Offerors submit questions
Mid June 2022 – Proposals due
July – August 2022 – Contract award

SENSITIVE BUT UNCLASSIFIED

Break: 15 minutes

Contracting With the Government|
Procurement Lifecycle

We are here

Procurement
Lifecycle

SENSITIVE BUT UNCLASSIFIED

Contracting With the Government| Need-to-
Knows

General Information
• The Government uses sam.gov to post
contracting opportunities for industry
consideration

Recommendations
• Ensure company registration is current active in

SAM.gov (recent change from DUNS # to
Unique Entity Identifier (UEI)

• Contract opportunities are typically posted as:

• Check sam.gov frequently

• Requests for Information (RFI) – used to gather
market research and generate industry interest

• Requests for Proposals (RFP) – solici… Show All