ServiceNow Industry Day Presentation (002).pptx

DFC Service Now Professional Services Industry Day (77344423QXXXX)

International Development Finance Corporation

N industry day presentation for ServiceNow, dated July 2024. It provides an overview of the DFC modules and desired goals, highlighting current incidents and backlogs, ServiceNow architecture, and license structure. The presentation outlines the current business processes and future development goals, focusing on various DFC modules such as IT Service Management, Hardware Asset Management, Software Asset Management, Strategic Portfolio Management, Agile, HR Service Delivery, Request/Service Catalog Application, Workplace Service Delivery, and additional modules. It also includes a matrix of DFC incident and backlog statistics, key stakeholders, ServiceNow application architecture, user license count for FY24, business processes related to new requests from users and backlog items, as well as future plans with ServiceNow including automation of processes, system integration, governance and compliance, AI implementation, knowledge management, SLA compliance, efficient upgrades to the environment, and user guide development.

This presentation provides a comprehensive overview of DFC's current use of ServiceNow and its future development plans. It covers specific details about various modules and their improvement goals, incident and backlog statistics, key stakeholders involved in the process, ServiceNow application architecture and license structure. Additionally, it outlines the business processes related to new requests from users and backlog items while also detailing DFC's future plans with ServiceNow including automation of processes, system integration, governance and compliance measures.