Questions for Industry Day.doc


Questions for Industry Day
Original Source
Contract Opportunity
Related Agency
Date Originally Posted
April 22, 2008, 11:37 a.m.
Profiled People



Proposed Questions for Vendors

Airborne Broadband SATCOM Service

Industry Day

What experience have you had providing narrowband or broadband service? Any experience with the national senior leader airborne fleet?

How would you propose to integrate your broadband service with other data, voice, and video services on-board the aircraft?

What experience have you had in working with aircraft system program offices and aircraft manufacturers to install and integrate your equipment during normal maintenance schedules?

How would you plan to provide terrestrial connectivity to connect to the government’s current Air-to-Global Information Grid Gateways at Andrews AFB and McChord AFB?

We need at least 98% availability rate. What are the availability rates of broadband systems you currently provide?

If not currently providing a broadband service, the question could be “What methods would you employ to ensure at least a 98% availability rate?”

How would you provide full world-wide coverage between 65º North and 65º South, including all major air routes?

How would your broadband service provide seamless transition between service regions?

In relation to the previous question, how would you provide an on-board communications operator the capability to manually control satellite transition?

What experience have you had negotiating and providing regulatory licenses and approval to operate and use frequencies in other countries?

Describe any of your current broadband services that provide data rates of at least 512 Kbps and support 50+ simultaneous users.

Our Government Network Operations Center would normally provide daily bandwidth allocation plans for broadband services. How would you propose to assume this function as a temporary emergency measure, in the event the Government Network Operations Center is non-functional?

What experience have you had providing technical support on a 24/7/365 basis?

How would you plan to provide a secure, on-line portal for government personnel to access coverage maps, situational awareness of resources, aircraft location and flight paths, bandwidth usage, etc.?

Explain how you would work with the government to transition your broadband services to the DOD Teleport program.

What experience have you had in certifying your equipment for Federal Aviation Administration (FAA) and International Civil Aviation Organization (ICAO), flight safety standards for use on commercial aircraft?

Describe the types of low-profile conformal antennas you would provide that are aesthetically acceptable to DOD senior leadership.

How would you plan to install software updates to satellite terminals on airborne platforms?

Explain how you would provide training to our ground and on-board communications operators.

What procedures would you use to provide support for spares and other logistics items?

What will be the coverage area of the service?

Is it worldwide?

Are there dead spots?

Will there be altitude restrictions?

Will there be area restrictions (e.g. when over certain countries)?

What uplink/downlink speeds will your service offer?

Are these speeds consistent throughout the coverage areas?

How will the service/speed be affected when you have more than one aircraft operating in the same area?

How will aircraft compete for service?

Will they be competing with civilian aircraft?

Can you guarantee service for our aircraft with some sort of prioritization scheme?

What is the Technology Readiness Level (TRL) of the service/solution?

Is there a bandwidth on demand feature to your service?

Is bandwidth allotted to aircraft automatically as demand increases?

Can a certain amount of dedicated bandwidth be authorized to a particular user (tail number)?

How extensive will fleet modifications have to be to use your particular service.  How extensively can existing equipment be used?

How is your company positioned to support DOD security requirements, specifically:

Personnel with U.S Secret or NATO Secret Clearances

Secure facilities with an approved Facilities Security Clearance

Secure communications (e.g., STU/STE)

Electromagnetic Interference / Radio Frequency Interference incident resolution

Certification/accreditation of information systems in accordance with DOD policies and procedures, e.g. NIST, FISMA, DIACAP, etc.

Do you have any recommendations for specific performance incentives on government Services contracts?

Would your company commit to a Telecommunications Service Priority (TSP) or TSP-like agreement in a contract and what would be the potential cost impacts of such an arrangement?

Explain how you would integrate small businesses into this acquisition. Describe the extent and nature of work to be performed by small business concerns for this type of acquisition.

What types of contractual remedies would be appropriate for non-performance in meeting the availability rate of 98 to 100 percent?