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Industry Day Notice draft 05232022 rev1.1.docx

OVERVIEW

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May 24, 2022, 2:39 p.m.
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Request for Information / Industry Day Notice

U.S. Department of Labor (DOL)

Office of Workers’ Compensation Programs (OWCP)

Medical Provider Network – Medical Bill Processing (MPN-MBP) Services

OVERVIEW:

The Department of Labor (DOL) is continuing to conduct market research on industry’s capabilities to provide nationwide medical provider services by means of a provider network or networks, and to serve as a third-party biller to receive and process medical bills according to industry standards and OWCP rules (where necessary). A virtual Industry Day is planned for June 23, 2022, to discuss the Government’s current, revised objectives for services and industry’s capabilities and standard processes.

This notice is in follow-up to the Sources Sought/Request for Information (RFI) #1638-DFC-21-NAT-0001 previously posted in July 2021.  The objectives are substantively changed from the prior RFI to remove Directed Medical Services and alter the requirements related to the provider network. The current, revised Statement of Objectives (SOO) is attached to this notice.

INDUSTRY DAY DETAILS:

The June 23rd Industry Day will be held virtually via a platform such a Microsoft Teams, WebEx or Zoom. It is expected to last between three (3) and four (4) hours. The time of and a link to the event will follow the RSVP period. This notice was shared with potential bidders and with representatives of various physician advocacy and affinity groups. Unless otherwise instructed at the time of response, the Government intends to promote networking among interested vendors and other Industry Day attendees to better assure medical provider coverage nationwide and diversity, by sharing the names and contact information of all registered attendees.

The Government is seeking feedback on OWCP’s latest objectives, and to better understand current industry capabilities and common practices in medical networks and medical bill processing. The Government is also seeking to explore alternative Contract Line Item Number (CLIN) structures based on specific objectives within the SOO.

At a high level, the Industry Day agenda will include opening statements by the DOL Office of Acquisition Services and Office of Small Disadvantaged Business Utilization, an overview of OWCP objectives for MPN-MBP services, discussion of commonalities and differences between the OWCP programs’ service needs, and a question-and-answer period for additional conversation.

DIVERSITY, EQUITY, INCLUSION, ACCESSIBILITY (DEIA):

Obtaining a diverse pool of medical services providers is an important part of the requirements in contracts for medical services for OWCP. The provision below is included in the MPN-MBP SOO.  It requires the contractor to utilize as diverse a group of medical service providers as practicable.  The satisfactory performance of services, and improvements in treatment outcomes, depends in part on overcoming barriers to access to medical services by underserved communities.

SOO Provision: Advancing Equity in the Pool of Medical Service Providers Supporting OWCP 

In accordance with the statutes and regulations governing OWCP, including 5 U.S.C. Section 8103, implementing regulations at 20 C.F.R. Sections 10.300 et seq., as well as Executive Order (E.O.) 13985, which orders federal agency heads to advance diversity, equity, inclusion and accessibility, the contractor shall to the greatest extent practicable provide a diverse pool of medical service providers and shall adopt policies and practices for the engagement of medical service providers (whether through hiring as employees, by subcontracting, or otherwise) that promote fair, just, and impartial treatment of all individuals.  The contractor shall advance equity in the process of hiring and/or subcontracting for medical service providers and shall take steps to overcome barriers that underserved communities and individuals may face in accessing medical services under OWCP programs. 

In order to accomplish this, the contractor should conduct outreach to underserved communities with respect to employment and subcontracting opportunities, to include, among other things, working with affinity groups, colleges and universities, minority serving educational institutions, and other similar organizations, e.g., National Black Chamber of Commerce, Asian Pacific Partners for Empowerment, Advocacy & Leadership, the U.S. Hispanic Chambers of Commerce,  Hispanic Associations of Colleges and Universities (HACUs), Historically Black Colleges and Universities (HBCUs), and Tribal Colleges and Universities (TCUs).

The contractor understands and agrees to the following:  That advancing equity in the pool of medical service providers, and in the provision of medical services, will have a positive impact on the delivery of the services required under this contract; that many disparities exist in the diagnosis and treatment of pain (and other symptoms, conditions) between persons of various backgrounds, due to factors such as language barriers, and socio-economic status; these disparities manifest not only in whether and how pain is perceived and communicated by individuals, but also in the clinical assessment and treatment of pain when reported by members of different communities; that the contractor’s efforts to advance diversity in the pool of medical service providers are important and necessary to overcome barriers to access by underserved communities in the diagnosis and treatment of pain, and to improve treatment outcomes for all under this contract. 

Contractors must submit a monthly Medical Service Provider Diversity report.  The report must include a description of the contractor’s efforts to advance equity in the engagement of medical service providers that perform work under this contract, including efforts by subcontractors.  The report must also state the number of individuals from underserved communities that are providing medical services in support of this contract, and their geographic location within the country.

This requirement shall apply to subcontractors at all tiers who perform medical services under this contract and a similar requirement must be included in every subcontract at any tier.

The terms “underserved communities,” “diversity,” “equity,” “inclusion” and “accessibility,” as used in this provision have the same definition as in E.O. 13985.

HOW TO RESPOND:

Please provide an RSVP by June 7, 2022, at 12p.m. Eastern Daylight Time (EDT) to the Industry Day POC’s. Include the attendee name(s) and contact information that may be shared with other attendees for networking purposes. Also include any questions to the Government about the current, revised SOO.

INDUSTRY DAY POINT OF CONTACTS:

Tomeka Evans

Contracting Officer

Email: Evans.Tomeka.S@dol.gov

DaVeana Johnson

Contract Specialist

Email: Johnson.DaVeana@dol.gov

Anthony Gardner

Program Analyst

Email: Gardner.Anthony.J@dol.gov

Gary Small

Program Analyst

Email: Small.Gary.D@dol.gov