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DHS SVIP HPR Topic Call Virtual Industry Day 10NOV2021.pdf

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Silicon Valley Innovation Program
Human Performance & Resiliency
Virtual Industry Day

We will begin promptly at
12:30 pm ET / 9:30 am PT

Silicon Valley Innovation Program
Human Performance & Resiliency
Virtual Industry Day

November 10, 2021

Agenda

Welcome and Introductions

Keynote: CBP 101: A Day in the Life of a Homeland Security Professional

Human Performance and Resiliency Overview

Problem Framing/Technical Area: AI-enabled Mobile App

Problem Framing/Technical Area: Sleep Recovery/Enhancement

Problem Framing/Technical Area: Biometric Wearables

Problem Framing Panel Q&A

Silicon Valley Innovation Program: How DHS Works with Startups

Adjourn

Housekeeping

Questions

Q&A will be handled during the Problem Framing Q&A and following the SVIP talk

Please submit your questions into Q&A Box. Where applicable, please identify which

technical area your question is about.

Presentation and recording will be available by Friday

Topic Call details: https://go.usa.gov/xMsva

DHS Mission & Agencies

Keynote

Chris Pietrzak
Director
CBP INVNT

WHO WE ARE

THREE-PRONGED MISSION

Securing
Americas
borders

Securing and
expediting the
movement of people

Securing and
expediting the
movement of goods

| UNITED STATES BORDER PATROL (USBP)

USBP is responsible for responding to all illegal
traffic that crosses the border between the official
Ports of Entry.

| OFFICE OF FIELD OPERATIONS (OFO)

OFO facilitates traffic through the official Ports of
Entry.

| AIR AND MARINE OPERATIONS (AMO)

AMO provides aerial and marine support for
CBP.

ON A TYPICAL DAY, CBP:

Based on fiscal year 2020 data

Processed:
650,178 passengers and pedestrians

169,842 incoming international air passengers and

35,795 passengers and crew on arriving ship/boat
444,541 incoming land travelers

187,049 incoming privately owned vehicles

77,895 truck, rail, and sea containers

$6.64 billion worth of imported goods

90,000 entries of merchandise at our air, land, and sea

ports of entry

$216 billion in duties, taxes and other fees, including more

than $204 million in duties

ON A TYPICAL DAY, CBP:

Continued

Based on fiscal year 2020 data

Conducted:
$216 billion in duties, taxes and other fees, including more

than $204 million in duties

1,107 apprehensions between U.S. ports of entry
39 arrests of wanted criminals at U.S. ports of entry
634 refusals of inadmissible persons at U.S. ports of entry
Discovered:

250 pests at U.S. ports of entry and 3,091 materials for

quarantine: plant, meat, animal byproduct, and soil

Seized:
3,677 pounds of drugs
$386,195 of illicit currency
$3.6 million worth of products with Intellectual Property Rights violations

ON A TYPICAL DAY, CBP:

Continued

Based on fiscal year 2020 data

Employed 63,685 Men & Women including:
25,756 CBP officers
2,638 CBP Agriculture specialists
19,740 Border Patrol agents
621 Air Interdiction agents (pilots)
328 Marine Interdiction agents
338 Aviation Enforcement agents
1,033 trade personnel

ON A TYPICAL DAY, CBP:

Continued

Based on fiscal year 2020 data

Conducted Operations in:

106 countries with more than 697 CBP employees

working internationally

328 ports of entry within 20 field offices

131 Border Patrol stations within 20 sectors, with 36

permanent checkpoints

74 Air and Marine Operations locations, including

branches and units, National Air Security Operations
Centers, and the Air and Marine Operations Center

WELLNESS CONTINUUM

DHS will leverage technology to support and promote operator health in all aspects (mental, physical and professional) across the wellness continuum.

Wellness Continuum

EXCELLING

THRIVING

SURVIVING

STRUGGLING

IN CRISIS

Cheerful

Joyful

Energetic

High Performance

Fully Realizing
Potential

Positive

Calm

Performing

Sleeping Well

Eating Normally

Normal Social
Activity

Worried

Nervous

Irritable

Trouble Sleeping

Distracted

Withdrawn

Anxious

Depressed

Tired

Poor Performance

Poor Sleep

Poor Appetite

Very Anxious

Very Low Mood

Absenteeism

Exhausted

Very Poor Sleep

Weight Loss

Potential Consequences if not Addressed

Depression

Familial Conflicts

Burn Out

Diminished Performance

Suicide

Monetary Spending on Physiological
and Physical Treatment

COVID has driven
tremendous
investment and
development in
healthcare and
wellness, which
CBP is poised to
take advantage of.

Human Performance & Resiliency Overview

Garth D. Spendiff
Exercise Physiologist
CBP HRM / OSH

Human Performance History

Humans are more important than hardware

-GEN Richard Clarke (Commander, USSOCOM)

Human Performance
Core Tenants

Performance and Readiness Focused

Proactive and Holistic Approach

Multi-Domain Cross Functional Teams

Evidence-Based

Centralized Oversight and Decentralized Execution

Embedded and Specialized Professions

(https://www.socom.mil/POTFF/Pages/About-POTFF.aspx)

Data
Analysts

Registered
Dietitians /
Nutritionists

To make as good as possible

- COL Francis OConner (CHAMP/USUHS)

Exercise
Scientists
Professionals

Psychologists

Strength &
Conditioning
Coaches

Physical
Therapists Athletic
Trainers

CBP Human Performance
Defined

Human performance optimization (HPO) is defined within the
OSH Division as

"the process of applying knowledge, skills and emerging
technologies to improve and preserve the capabilities of law
enforcement members, training cadre, and support staff to
execute their essential job tasks safely and effectively."

CBP Human Performance
Focus Areas

Injury Prevention, Analysis, and Mitigation
Physical Fitness and Performance Optimization
Performance Assessment and Evaluation
Training and Operational Risk Management
Cardiovascular Risk Reduction
Nutrition and Dietary Supplements
Environmental Safety
Sleep and Recovery
Mind Tactics

CBP Human Performance
Challenges

Summary of FY2020 (~61,506 employees)
5,793 compensable injuries
2,451 lost time injuries
Percentage of compensable injuries = 9.42%, Lost time percentage = 3.98%
FY20 Total cost (includes lost time and medical costs) = $113,770,525

20.57

FY 2019, CBP Injury Rates

10.54

Air Force
Marshals

Coast
Guard

Marine
Corps

24/7 operations

Causal Factors / ChallengesLaw Enforcement Culture
Fitness loss Arduous work
Fatigue / shift work
Extreme weather
Rugged terrain
Load carriage High stress occupation
Long Career (20 yrs.)
Resiliency

and changing demands.
-DCoE, 2011

Resilience The ability to withstand, recover and grow in the face of stressors

Put another way, resiliency exists in people who develop psychological,

behavioral, and physiological capabilities that allows them to remain calm
during crises/chaos and to move on from the incident without long-term
negative consequences.

Trees that don't bend with the wind, won't last the storm

CBP Resiliency, Cont.

Currently the CBP Employee Assistance Program (EAP) serves to support employee

wellness and resiliency.

EAP provides a wide range of wellness services across multiple domains.

Example of these programs include:

Health coaching: fitness & exercise, healthy eating, weight loss, stress

management, and tobacco cessation

AI and person-to-person counseling

Critical incident response and suicide prevention services

Adult care services

Financial and legal consulting services

Referral services: childcare, elder care, academic services

On-line resources and webinars

Problem Framing:
AI-enabled Mobile App

Jeremy Ocheltree
Deputy Director
CBP INVNT

HUMAN PERFORMANCE & RESILIENCY

An AI Enabled App would provide numerous benefits to the overall wellbeing of DHS personnel, ultimately keeping DHS personnel left of crisis.

Reporting

Wearable devices provide personnel wellness information
Personnel record health information

Analyze
Tool ingests and
analyzes all data/
information

AI Enabled App

Vision

Collect
Wearable devices,
sensors, and/or
manual inputs
describe current
state

Inform
AI/ML enriched data
outputs inform
individual of current
status and overall
wellness

Problem Framing: Sleep/Recovery Enhancement

Garth D. Spendiff
Exercise Physiologist
CBP / HRM / OSH

Sleep / Recovery

Sleep / Recovery, Cont.
24

Watson NF, Badr MS, Belenky G, el al. Sleep (2015).
Liu Y, Wheaton AG, Chapman DP, et al. MMWR Morb Mortal Wkly Rep (2016).
Institute of Medicine. Sleep Disorders and Sleep Deprivation. National Academies Press (2006)
Liu Y, Croft JB, Wheaton AG et al. Prev Chronic Dis (2016)

CBP Sleep / Recovery

2009 USBP SW Border Patrol Agent Study5
76 % of agents indicated that physical and/or mental fatigue affects their ability to perform their job safely
occasionally (65 %) or frequently (11 %)
~70 % of agents reported monthly shift rotation
90 % of agents stated that their shift work rotation patterns had a moderate (32 percent) or severe (58 percent)
impact on their sleep patterns
51 % of agents stated that their shift rotation policy had a substantial negative effect on job fatigue/stress
33 % of agents indicate getting less than 6 hours of sleep per night. Only 1 percent of respondents reported
getting more than 8 hours of sleep per night.
62 % of agents indicate that they use products containing caffeine with the intent of boosting energy or alertness.



2017 HRM / Occupational Safety and Health, Fatigue Report6
Carcadian Workforce Solutions used CBP time and attendance data to evaluate fatigue. USBP showed the
highest average fatigue risk (34.86), followed by AMO (28.01) and then OFO (17.42) with the lowest