Attachment 4 Industry Day Draft IDIQ PWS EITEN dated 29 Sept 21.pdf

PERFORMANCE WORK STATEMENT

29EITEN IDIQ PWS

United States Air Forces in Europe and Africa
(USAFE-AFAFRICA)

EUROPEAN INFORMATION TECHNOLOGY ENTERPRISE
NETWORK (EITEN) SUPPORT SERVICES

INDEFINITE DELIVERY INDEFINITE QUANTITY (IDIQ)
CONTRACT

FA5641-22-D-XXXX
29 Sept 2021

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1.0

INTRODUCTION

2.0 GENERAL REQUIREMENTS

3.0 TRANSITION

4.0 SERVICES SUMMARY AND PEROFRMANCE OBJECTIVES

5.0 OTHER CONTRACT PARTICULARS

EITEN IDIQ PWS

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EITEN IDIQ PWS

INTRODUCTION

1.0

1.1. Mission
The HQ USAFE/AFAFRICA A6, Communications Directorate (A6), located at Ramstein Air Base
(AB), Germany provides the command reliable and responsive communications and knowledge-
based operations capabilities across the full spectrum of operations, from tactical through strategic.
A6 ensures integrated, responsive, and responsible command and control, intelligence, and
deployable communications support throughout the command. A6 is responsible for the operational
planning, delivery, sustainment, integration, and management of deployed United States Air Force
(USAF) communication capabilities, networks, and applications in the United States European
Command (USEUCOM) and United States Africa Command (USAFRICOM) theaters.

1.2. EITEN Goal
The European Information Technology and Enterprise Network (EITEN) Services Indefinite
Delivery Indefinite Quality (IDIQ) goal is to enable United States Air Force in Europe and Air Force
Africa (USAFE-AFAFRICA) to obtain world-class Information Technology (IT) services to support
its end users. USAFE-AFAFRICA MOBs and affiliated GSUs. EITEN supports the IT lifecycle to
include legacy operational and sustainment activities, re-engineering of legacy capabilities into
target architectures and environments, and future service-oriented capabilities. EITEN is an enabler
to meet Air Force IT transformation goals to allow for innovation with the ability to more rapidly
provision and field capabilities.

1.3. EITEN Scope
The master contract scope provides USAFE-AFAFRICA customized IT and Network services
tailored to meet mission needs as well as emerging requirements that evolve over the life of the
Master Contract. Services may be performed at Government locations throughout the AOR, as
specified in each order.

Examples of work to be performed relative to order requirements include the following. These
examples are not meant to be all-inclusive, but rather general indications of the types of services:
(2) (4)
(5)

IT Support Services (ITSS II)
Enterprise Legacy Voice & Info Systems (ELVIS)
Cyber Readiness Support Services (CRSS)
Network Control Center Services (NCCS)
Global Tactical Advanced Communication Systems (GTACS)

1.4 Ordering Period
USAFE-AFAFRICA is establishing an IDIQ which will allow for a maximum of 10 years of
ordering against the IDIQ. Periods of performance will be identified at the order level.
each Individual Task Order.

Places of Performance

The enterprise effort will support all USAFE-AFAFRICA MOBs and GSUs as designated in

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EITEN IDIQ PWS

Service Catalog

2.0 GENERAL REQUIREMENTS

General requirements of the IDIQ are outlined below; specific required tasks and outcomes will be
defined at the task order level.

2.1. Enterprise Services
The Enterprise Services portfolio consist of services provided at the enterprise level for USAFE-
AFAFRICA users at the classified and unclassified levels which may include joint and commercial
capabilities. EITEN portfolio provides a streamlined, enterprise-supported contract vehicle that
enables the consolidation of many existing base level contracts.

2.2.
The Service Catalog serves as the single authoritative source of information for all IT services
offering across USAFE-AFAFRICA is authorized to use. It will provide greater insight into the total
cost of IT services.

2.3. Non-Personal Services
The Government shall neither supervise Contractor employees nor control the method by which the
Contractor performs the required tasks. Under no circumstances shall the Government assign tasks
to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of
the Contractor to manage its employees and to guard against any actions that are of the nature of
personal services or give the perception of personal services. If the Contractor believes that any
actions constitute, or are perceived to constitute personal services, it shall be the Contractor's
responsibility to notify the Contracting Officer (CO) immediately.

2.4. Business Relations
The Contractor shall successfully integrate and coordinate all activity needed to execute the
requirement. The Contractor shall manage the timeliness, completeness, and quality of problem
identification. The Contractor shall provide corrective action plans, timely identification of issues,
and effective management of subcontractors. The Contractor shall seek to ensure customer
satisfaction and professional and ethical behavior of all Contractor personnel. The Contractor shall
timely submit proposals in response to Government Task Order Proposal Requests (TOPRs) under
this IDIQ.

2.5.
The Contractor shall provide the following management and support as required:

Personnel Administration

1. The Contractor shall provide alternative workspaces for employees during designated

Government non-workdays or other periods where Government offices are closed due to
weather or security conditions.

2. The Contractor shall maintain the currency of their employees by providing initial and

refresher training as required to meet the PWS requirements.

3. The Contractor shall seek Government approval for and make necessary travel arrangements

for employees as required.

4. The Contractor shall provide administrative support to employees in a timely fashion time

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EITEN IDIQ PWS

keeping, leave processing, pay, unforeseen emergencies.

Personnel Qualifications

Subcontract Management

2.6.
The Contractor shall be responsible for any subcontract management necessary to integrate work
performed on this requirement and shall be responsible and accountable for subcontractor
performance on this requirement. The prime Contractor will manage work distribution to ensure
there are no Organizational Conflict of Interest (OCI) considerations.

2.7. Contractor Personnel, Disciplines, and Specialties
The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel
with appropriate combinations of education, training, required certifications and experience. The
Contractor shall match personnel skills to the work or task. The Contractor shall ensure the labor
categories as defined in the Labor Categories document, labor rates, and man-hours utilized in the
performance of each TO issued hereunder will be the minimum necessary to accomplish the task.
The Contractor shall provide the necessary resources to manage, perform, and administer the
contract.

2.8.
The Contractor shall employ personnel who are qualified for their position as identified in the
individual Task Order. The Contractor shall not hire an employee identified by the Contracting
Officer (CO) as a potential threat to the health, safety, security, general well-being or operational
mission of the installation and its population. All U.S. employees filling positions identified as
requiring a clearance shall have at a minimum a U.S. SECRET Security Clearance or Interim U.S.
SECRET Security Clearance prior to beginning performance on the contract. Higher clearance
requirements will be defined in the individual task orders. The Contractor shall be responsible for
obtaining any necessary licenses, clearances, permits, etc. to comply with applicable U.S., Base, and
Host Nation (HN) laws, codes, and regulations. The Contractor shall maintain records of training and
ensure availability for Government review.

2.8.1. Personnel Appearance: The Contractor shall ensure employees maintain proper personal
hygiene and a neat, professional appearance while in the performance of their duties. Contractor
employees shall be easily recognizable by distinctive clothing or appropriate badges. Clothing and
badges shall bear the name of the company. For managers and supervisors, badges shall include
name and job title.

2.8.2. Personnel Language Proficiency: Contractor personnel shall be proficient in reading,
writing, understanding and speaking English Foreign language requirements will be defined in
individual task orders.

2.9.
This document references various forms of instructional guidance contained in manuals,
instructions, directives, regulations, laws, etc. The Contractor shall meet the outcome(s) contained in
the instructional guidance and is responsible for determining the most effective and efficient means
to meet or exceed outcomes. As such, the Contractor shall employ the most effective methods of
obtaining performance outcomes if these methods do not violate or compromise safety regulations or
standards. The Contractor shall implement the latest edition of applicable instructional guidance and
advise the government of any updates. The Contractor is responsible for adhering to any new
guidance in performance of the contract. The Contractor shall participate (observe/conduct/assist) in

Instructional Guidance

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EITEN IDIQ PWS

inspections to include but are not limited to USAFE/AFIA Management Internal Control Tool Set
(MICT) directed Self Inspections, Unit Compliance Inspections (UCIs), Nuclear Surety Inspections
(NSIs), Environmental Safety Occupational Health Compliance Assessment Management Program