4b - HQ IT Industry Day 20 Jul 21.pdf
Date Originally Posted
Aug. 6, 2021, 9:56 a.m.
THEFORCEBEHINDTHEFLEET1Headquarters IT OperationsLisa PetersonTHEFORCEBEHINDTHEFLEET22Headquarters IT Operations•NAVSEA HQ Network Operations Provides On-Site IT Support for Headquarters NAVSEA PEO’s and Directorates.•Our Mission is to Maintain and Facilitate Network Operations and IT Service Delivery for Headquarters NAVSEA End-Users to Enable Maximum Productivity for the Support of the Warfighter.•Headquarters IT Operations Consists of 2 Groups−Service Delivery –Customer Facing−Network Operations –Infrastructure SupportUNCLASSIFIEDTHEFORCEBEHINDTHEFLEET3Service Delivery TeamsUNCLASSIFIED•Multimedia / Video Teleconferencing Service and Support•Mobile Device Facilitation and Support•NMCI Service Delivery•ACIO Support (Directorate Specific IT Support / General IT POC)•Headquarters Service Desk Support−Service Delivery –Customer Facing−Network Operations –Infrastructure SupportTHEFORCEBEHINDTHEFLEET4ServiceDeliveryUNCLASSIFIEDEvent ManagementIncident ManagementRequest FulfillmentProblem ManagementAccess ManagementTHEFORCEBEHINDTHEFLEET5Service Delivery5UNCLASSIFIEDBusiness ProcessesPolicy, Governance, ComplianceNEED: Service Design and Integration Strategy Management for IT ServicesSLAEvent ManagementIncident ManagementRequest FulfillmentProblem ManagementAccess ManagementTHEFORCEBEHINDTHEFLEET66Network Operations Core Support•VoIP –Voice Over IP Telecommunications•VTC –Video Teleconferencing•Digital Signage •IPTV –IP Television Services•Infrastructure Support−Service Delivery –Customer Facing−Network Operations –Infrastructure SupportUNCLASSIFIEDTHEFORCEBEHINDTHEFLEET77Network Operations Competencies•Splunk•Joint Regional Security Stack•Cybersecurity Support•ACAS•Cisco•Enterprise Virtualization and ConsolidationUNCLASSIFIEDTHEFORCEBEHINDTHEFLEET88SEA03 IT Operations Delivers Expanding Network Capabilities, ExtendingOperational and Informational Cyber Intelligence. Operationally, SEA03’sNetwork Facilitates Advanced Visual and Voice Capabilities Extending Beyondthe Standard Service Offering of the Navy’s Primary Service Provider.