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1.03 PWS CUS.pdf

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HAMPTON ROADS TELECOMMUNICATIONS SERVICES

PERFORMANCE WORK STATEMENT

1. Title: Engineering and Technical support services for leased telephone services at Naval Computer
and Telecommunications Area Master Station Atlantic (NCTAMS LANT).

2. Place of Performance: Installment of 10/10 MBPS Metro E Point to Point Layer 2 Circuit over
HFC to connect NAS Oceana Dam Neck Annex Building 464 Commander, Undersea Surveillance
(CUS) to NAS Oceana Building 320 radio room in order to enable the CUS security alarm to notify
Oceana Base Security.

3. Five Year Ordering Period:

Ordering Period

Dates

Year I
Year II
Year III
Year IV
Year V
52.217-8

1 Mar 2018 – 28 Feb 2019
1 Mar 2019 – 28 Feb 2020
1 Mar 2020 – 29 Feb 2021
1 Mar 2021 – 28 Feb 2022
1 Mar 2022 – 28 Feb 2023
1 Mar 2023– 31 Aug 2023

4. Scope. Work under this PWS will consist of the effort required to provide NCTAMS LANT leased
telecommunications services as listed in Attachment II – Pricing Spreadsheet; at Navy sites listed in
paragraph 2.

Task 1: Provide basic dial-tone service (Business Lines).

Task 2: Provide 1.544Mb (T1) point to point circuits.

Task 3: Provide Primary Rate Interface (PRI) circuits.

Task 4: Provide Metro-E - Fast Ethernet service. The following levels of service are required 10 Mbps,
30Mbps, 50Mbps, and 100Mbps speeds.

Task 5: Installation of new services (Non-Recurring Cost) as required. Installation of new services, if
required, will be identified in individual task orders.

5. General Requirements:

5.1 The contractor shall provide the telecommunications requirement as defined in paragraph 4.
Specific requirements are identified in Attachment I -List of Services Details.

5.2 Availability: The contractor shall provide an average circuit and PRI availability of at least 99.9%
for those portions of circuits that are not government provided (i.e., government copper or fiber pairs
provided to permit the extension of a circuit from a base demark to the service delivery point).
Availability will be calculated by averaging data for up to ten circuits with the individual circuit
availability derived by dividing total up time by total time for the period measured.

5.3 Approvals and Permits: The contractor/telecommunications provider (TP) is responsible for
obtaining all approvals and permits necessary to provide this service. Inability of contractor/TP to
obtain any such approvals or permits shall not be a valid reason for not meeting service dates or
performance metrics. Failure of a contractor/TP to obtain any approval or permit necessary to provide
this service may result in a termination of this contract by Government for default at no cost to
Government and/or receipt of a negative past performance rating.

5.4 Scheduled Outages: The contractor shall utilize approved alternate or spare facilities whenever
possible to eliminate or minimize scheduled service interruptions. In the event that a scheduled service
interruption cannot be avoided, contractor/TP shall obtain approval from NCTAMS LANT External
Support Department (ESD) or site base communications office (BCO), before initiating any scheduled
outage. To obtain approval, a written “circuit release request” must be submitted to the appropriate
BCO, no later than 21 calendar days prior to requested circuit release date. When an interruption of
service is required to correct hazardous or degraded conditions the contractor must submit an
emergency request stating the hazardous condition and obtain acknowledgement/response by the ESD
or BCO official, 48-hours prior to the event. The request from contractor/TP must include the
information as identified in paragraph 5.6 and the contractor must identify the hazardous or degraded
conditions that exist which preclude providing the U.S. Government with 21-day advance notice.

5.5 In emergency situations when loss of life or property is at risk the contractor is authorized to take
immediate action. Contractor/TP must make every reasonable attempt to notify the Government points
of contact and coordinate arrangements for the service interruption to the maximum extent possible.
Within 5 business days of an emergency interruption, contractor/TP must submit circuit release request
to the ESD or BCO official (after –the-event) and identify the emergency conditions that existed
which precluded providing the Government with 21-day advance notice.

5.6 Circuit Release Request must include following information:

 Contractor/TP Requesting circuit release and name and phone number of contractor/TP

representative responsible for managing circuit release.

 Order number of circuit for which release is being requested.
 Date and inclusive times of scheduled circuit release, along with an alternate circuit release date

and time.

 Purpose of scheduled circuit release.
 Statement indicating all equipment, parts, and/or supplies required to complete action are on-

hand, or their expected delivery date.

 Statement indicating all avenues alternate facilities, spare facilities that are available.
 Estimated maximum recovery time to restore circuit. Failure of contractor/TP to obtain an
approved circuit release prior to initiating a scheduled outage may result in Government
termination of this contract for default at no cost to Government and/or receipt of a negative
performance rating.

5.7 Restoral Maintenance: Response requirements are defined below. The site BCO can change
response requirements from emergency to routine and required response times.

Commercial business lines are defined as routine services. All other contractor provided services are
defined as priority services.

Response Time/Routine Outage Call: The contractor shall undertake remote troubleshooting within
two (2) hours of receipt of notification of outage. If not cleared remotely, the contractor shall perform
on-site troubleshooting not later than the next business day. The site contracting officer, contracting
officer representative or alternate (KO/COR/ACOR) can provide relief from the next day on-site
requirement based on user’s operational impact.

Priority Outage/Call: The contractor shall undertake remote troubleshooting within one (1) hour of
receipt of notification of outage. If not cleared remotely, the contractor shall perform on-site
troubleshooting not later than four (4) hours if the outage is limited to a single circuit. When an entire
base or command is without service, the contractor shall respond the same day. The KO/COR/ACOR
can provide relief from the same day on-site requirement based on user’s operational impact.

5.8 Trouble Reporting : The contractor shall provide a 24/7 Trouble Ticket reporting telephone line in
which the repair tickets for services identified in this PWS are opened, tracked or updated.

6. Material and Equipment:

Contractor Furnished Material/Equipment: The contractor shall provide all materials required to
deliver telecommunication services at each designated location. Damage to Government equipment or
facility caused by the contractor’s negligence shall be corrected at no cost to the government.
Corrections shall be made within 10 working days after notification by the government.

Government Furnished Material/Equipment: None.

7. Acceptance and Invoicing:

(a) An invoice is the Contractor’s bill or request for payment under the contract for products or
services formally accepted by the Government. All invoices rendered under this contract shall be
submitted electronically through government Invoicing, Receipt, Acceptance and Property Transfer
(IRAPT) portal (formerly Wide Area Workflow -WAWF). Reference DFARs Clause 252-232-7003
Electronic Submission and Processing of Payment Requests: IRAPT/WAWF Help Desk 1-866-618-
5988; IRAPT/WAWF Website/vendor guide: https://wawf.eb.mil/

(b) The Contractor shall bill monthly.

(c) Invoices shall clearly identify the following and be attached as a document (via the Misc. Info. Tab)
in IRAPT/WAWF:

(1) Name and address of contractor.

(2) Invoice date.

(3) Contract number.

(4) Period of performance.

(5) Contract line item number(s) (CLIN).

(6) Item number.

(7) Accounting Classification Reference Number (ACRN) associated with the item billed.

(8) Description, serial number, quantity, unit of measure, unit price and extended price for services.

(9) Total charges and, if applicable, the prompt payment discount.

(10) Materials and any other direct costs charged during the period. Invoices with errors will be
returned for re-submission before processing for approval and payment.

(d) Method of Payment: Treasury regulations require that all payments be made using electronic
transfer. In order to accomplish this, the Contractor shall provide to the contracting officer within
seven (7) days after the award, the information required in Clause 52.232-33, Mandatory Information
for Electronic Funds Transfer Payment.

(e) Contractors who are already being paid electronically do not need to submit this information unless
their information has changed. Invoices are payable when received in accordance with the Prompt
Payment Act. Payment shall be considered as being made on the day a check is dated or an electronic
funds transfer is made.

8. Constraints/Special Requirements:

U.S. citizenship is required of all cont… Show All