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005 PWS Ground Ambulance Transport Service DRAFT.pdf

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May 5, 2022, 11:45 a.m.
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W81K00-23-R-Ambulance Services-BAMC

4 May 2022

PERFORMANCE WORK STATEMENT

GROUND AMBULANCE SERVICES

BROOKE ARMY MEDICAL CENTER (BAMC)

FORT SAM HOUSTON, TEXAS

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract, as defined in Federal Acquisition Regulation (FAR) 37.101, it is
expressly agreed and understood that the services rendered by a contract service provider are rendered in their capacity as
an independent contractor or employee of any independent company that may be a party to this contract. The Government
may evaluate the quality of services provided, but retains no control over the professional aspects of the services rendered.
The Contractor shall be solely liable for and expressly agree to indemnify the Government with respect to any liability
producing acts or omissions by its employees or agents. This contract does not create an employer-employee relationship
between the Government and any corporation, partnership, business association or other party or legal entity with which
the individual contract service provider may be associated. Contract personnel rending the services are not subject, either
by the contract terms or by the manner of its administration, to the supervision and control usually prevailing in
relationship between the Government and its employees.

1.1 DESCRIPTION OF NON-PERSONALSERVICES: This is a non-personal service requirement to provide
support to the Patient Administration Division (PAD), BAMC (Brooke Army Medical Center) to include; WHASC
(Wilford Hall Ambulatory Surgical Center), Lackland and 359th Medical Group, Randolph, Air Force Bases. The
Government shall not exercise any supervision or control over the contract service providers performing the services
herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the
Government. The contractor shall provide all personnel with supervision and other items as defined in this Performance
Work Statement except for those items specified as government furnished property. The contractor shall perform and
shall adhere to the standards in this contract.

1.2 BACKGROUND: The Brooke Army Medical Center is one of the nation’s premier medical facilities, offering highly
sophisticated medical care for service members, family members, civilians, and veterans. BAMC is a 425-bed, state-of-
the-art medical facility that plays a critical role in patient care, as well as taking care of Wounded Warriors in Transition
from the Global War on Terrorism. The medical center is a Department of Defense (DOD) Level I Trauma Center and
receives more than 5,700 emergency room visits each month. Co-located on the BAMC campus is the world renowned
Army Institute of Surgical Research, which operates the only DOD Burn Center — the Army Burn Center. The
surrounding geographically separate clinics consist of the Fort Sam Houston Family Medicine Service Clinic and
McWethy Troop Medical Clinic, Camp Bullis Taylor Burk Clinic, Schertz Medical Home, Westover Hills Medical Home
and Corpus Christi Army Depot Occupational Health Clinic, Wilford Hall & Red Clinic, Lackland and 359th Medical
Group, Randolph, Air Force Bases. Advanced rehabilitative services are provided at the Center for the Intrepid, a unique
facility that is at the cutting edge of Warrior care.

1.3 OBJECTIVE: To ensure BAMC and surrounding clinics have full Emergency Medical Services for
medical ground transport requirements.

1.4 SCOPE OF WORK: The contractor shall provide full Emergency Medical Services (EMS) ground transport services
24/7 for patients requiring emergency transportation to BAMC, WHASC and 359th MG and the surrounding
geographically separate clinics to include the Family Medicine Service Clinic, McWethy Troop Medical Clinic, Taylor
Burk Clinics on Fort Sam Houston, Camp Bullis, Schertz Medical Home, and Westover Hills Medical Home. Emergency
911 calls to the Corpus Christi Occupational Health Clinic shall be handled by local emergency services. The contractor
shall provide Basic Life Support (BLS), Advanced Life Support (ALS), and Critical Care Transport (CCT). Types of
vehicles used for transportation hall include, but are not be limited to: Ambulances and/or ambulance buses capable of
transporting combined loads of litter and ambulatory patients and wheel chairs in the event of a real life mass casualty
situation. Ambulance transportation services to other hospitals or treatment facilities shall be utilized only when deemed
medically necessary and by a doctor’s written authorization (see Section 4.1 (a)). It is prohibited to transport patients to
private homes/domiciles, when patients have been discharged from the hospital, unless deemed medically necessary by a
doctor’s written authorization. All requests shall be at the request and authorization of a BAMC attending physician.

1.5 PERIOD OF PERFORMANCE: The period of performance shall be for one (1) Base Year of 12 months and
four (4) 12-month option years. The Period of Performance reads as follows:

DRAFT1Base Year:
Option 1:
Option 2:
Option 3:
Option 4:

15 January 2023 - 14 January 2024
15 January 2024 - 14 January 2025
15 January 2025 - 14 January 2026
15 January 2026 - 14 January 2027
15 January 2027 - 14 January 2028

1.6 GENERAL INFORMATION: Government surveillance shall be conducted in accordance with this QASP. COR
documentation of the Contractor performance shall be accomplished as the observation is completed to ensure the
accuracy of the information. All documentation of this surveillance plan shall be marked "For Official Use Only."

a. Monthly Reports-The COR shall use Monthly reports to record whether performance is satisfactory or
unsatisfactory. The COR shall document all observations. If unacceptable performance is observed the
COR must determine if any government action, or lack of action, was the cause. Specific reasons for
the unacceptable rating shall be recorded on the form. The COR must notify the Contractor’s
representative of the unacceptable performance and annotate the time and method of notification on the
MCL. The Contractor shall be requested to meet with the COR and shall initial the MCL. Contractor’s
refusal to initial the MCL shall in no way invalidate the COR’s observation.

1.7 QUALITY CONTROL PROGRAM: The contractor shall develop and maintain an effective quality control
program to ensure the requirements of the contract are performed with this PWS. The contractor shall develop and
implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality
control program is the means by which he assures himself that his work complies with the requirement of the contract.
The contractor shall provide a copy of the QCP to the KO with the initial bid. The KO shall review and return to
contractor for revision, if necessary. A revised copy of the QCP shall be provided the KO prior to commencing work
on the contract. The QCP shall include procedures to implement all requirements of the contract and shall include the
following:

a. Inspection procedures covering all services required by the contract. The inspection must specify the service

to be inspected, inspection procedures, frequency and schedule of the inspections.

b. Internal policies and procedures for skills assessments and physical agility testing of all contractor

personnel. The contractor must specify skill level of EMT-B, EMT-1, and EMT-P at initial and annual
assessment, and name and title of the individual performing the assessment.

c. Methods of identifying and preventing defects in the quality of service performed before the level

of performance becomes unacceptable.

d. Records of all inspections and personnel assessments conducted under the QCP as well as corrective
actions taken to remedy deficiencies shall be maintained by the contractor and made available to the
COR and KO for inspection upon request.

1.8 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): The government shall evaluate the contractor’s
performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused
on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It
defines how the performance standards shall be applied, the frequency of surveillance, and the minimum acceptable defect
rate(s).

1.9 RECOGNIZED HOLIDAYS: The following legal holidays are observed by this post whereby services shall be required:

New Year’s Day
Martin Luther King Jr’s Birthday
Presidents' Day
Memorial Day
Juneteenth Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day

(Observed 1st of January)
(Observed the third Monday in January)
(Observed the third Monday in February)
(Observed the last Monday in May)
(Observed the 19th of June)
(Observed 4th of July)
(Observed the first Monday in September)
(Observed the second Monday in October)
(Observed 11th of November)
(Observed the fourth Thursday in November)
(Observed 25th of December)

DRAFT2NOTE: Any of the above holidays falling on a Saturday shall be observed on the preceding
Friday; holidays falling on a Sunday shall be observed on the following Monday.

1.10 HOURS OF OPERATION: The contractor shall provide services 24 hours a day, 7 days a week, 365 days a year, to
include Federal holid… Show All