002 SOW-final.docx


Original Source
Contract Opportunity
Date Originally Posted
June 14, 2022, 11:11 a.m.
Profiled People



Statement of Work

Maintenance Support Service for the FEI Quanta 600 SEM


The National Institute of Standards and Technology (NIST) Materials and Structural Systems Division’s (MSSD) Infrastructure Materials Group (IMG) studies the durability and service life of infrastructure materials (polymer, concrete, engineered composites). IMG owns and operates a FEI Quanta 600 scanning electron microscope (SEM). The Original Equipment Manufacturer (OEM) for this instrument is FEI Company. The FEI Quanta 600 instrument is essential for collecting data to meet with IMG research needs for many projects (internal and external collaborations). Essential data include large backscatter electron images for performing petrographic analysis of concrete and energy dispersive spectroscopy mapping to understand ion migration in aged solar panel materials. To ensure continuity of research efforts in the IMG/NIST laboratories, it is vital to ensure this instrument is maintained at full operational performance.


The purpose of this acquisition is to obtain preventive maintenance support and repair services for the FEI Quanta 600 SEM instrument owned and operated by the NIST MSSD IMG. The serial numbers of the instrument and accessories are: SEM with QUANTA600 / D7729 / F1042651; backscatter electron 9402 / D7729.1; peltier temperature 9403 / D7729.2; heating stage 9404 / D7729.3. C. REQUIREMENTSThe Contractor shall be a FEI Company certified service engineer, who shall perform the required maintenance to the FEI Quanta 600 SEM. The service engineer shall also repair this instrument to normal operating condition (if needed) and perform the necessary calibrations for accurate testing. The service person is required to have (1) proof of OEM field service certification for the system and (2) be knowledgeable in existing and new software and hardware applications.

The Contractor shall provide maintenance support service for the instrument located at NIST in Gaithersburg, MD as detailed below. All travel, labor, and supplies necessary for performance of the described requirements shall be the responsibility of the Contractor. All support service shall be provided by OEM-certified technicians.

Annual Preventative Maintenance

The contractor shall provide one (1) preventative maintenance visit annually. The contractor shall perform all manufacturer-specified preventive maintenance including, at a minimum, a complete examination of the instrument, servicing hardware components, applying all software updates, if applicable, and performing any replacements or repairs necessary to ensure the instrument meets current manufacturer’s specifications. Any repairs which cannot be processed under the maintenance agreement for any reason shall be estimated for the Government and provided to the NIST Technical Point of Contact (TPOC) for review. No work shall be performed without written authorization by the Contracting Officer. The contractor shall also calibrate the instrument using a standard practice in accordance with normal factory authorized procedures. The contractor shall provide documentation for calibration to NIST once calibration is complete.

Emergency Breakdown Support Visits with Priority ResponseThe Contractor shall respond to requests for on-site emergency service in the event of a machine breakdown within 24 hours. Emergency breakdown support visits shall be performed within 48 hours of the request. The Emergency Breakdown Support visits shall include all labor, parts, and travel costs associated with the visit.

Technical and Software SupportThe contractor shall provide unlimited telephone and email support for the instrument, including technical and software aspects, during business hours. All calls shall be returned the same day or within 48 hours.


Routine access to Government facilities is not required. Contractor personnel requiring access to NIST facilities for preventative maintenance and repair services visits shall present acceptable identification as appropriate for the NIST Security Office. Specific instructions for accessing the NIST campus are provided in Section H below.


The Government will provide visitor’s access to the NIST facilities and equipment as needed during the performance of this requirement.


The purchase order shall have a one-year base period and four (4) subsequent one-year option periods as detailed below. Options may or may not be exercised at the sole discretion of the Government in accordance with FAR 52.217-9: Option to Extend the Term of the Contract.

Base Period: August 1, 2022 through July 31, 2023 Option Period 1: August 1, 2023 through July 31, 2024Option Period 2: August 1, 2024 through July 31, 2025

Option Period 3: August 1, 2025 through July 31, 2026

Option Period 4: August 1, 2026 through July 31, 2027


The primary place of performance shall be at the NIST campus located in Gaithersburg, Maryland. The annual maintenance visits and any emergency breakdown visits shall take place at the NIST campus in Building 226, Room B225.


NIST is a restricted campus. A visitor identification badge is required for access and entry into buildings and also shall be shown to the armed Security Police when entering the campus. Contractor employees shall comply with NIST identification and access requirements. The Contractor shall provide the name and citizenship information of contractor employees for on-site services visits to the NIST TPOC prior to contractor arrival. The TPOC will submit the names and citizenship information to the NIST Office of Security in order for a given Contractor employee to enter the NIST campus. The Contractor employee is responsible for absences due to missing or expired identification and access documents. Each Contractor employee shall wear a visible identification badge provided by the NIST Security Office. All Contractor employees must register their vehicles with the NIST Security Office to gain access to the campus. A valid driver’s license, Government-furnished civilian ID (which in most cases can be a valid driver’s license), proof of insurance and current registration must be presented to the NIST Security Office.


This requirement is Non-Information Technology (IT) No-Risk as well as IT No-Risk. While software updates to the instrument are required as applicable the contractor shall have no access to NIST IT Systems.