W52P1J18DA075-W911SA23F3010
Delivery Order
Overview
Government Description
Cust serv. (ent. Cust. Serv. Desk). Supports the United States Army Reserve Command (USARC) C4IM (command, control, communications, computers, and information management) by providing enterprise customer service desk operations, including tier II help desk support, network monitoring, compliance management, audits and logs, and quality assurance. Additional work includes supporting continuous delivery and management of data, voice, video, collaboration and data center services, application hosting, file storage and retrieval, cybersecurity compliance, disaster recovery/continuity of operations and maintenance, and 24X7X365 network and security operations center (NOC/SOC) activities. Cybersecurity operations services are also provided, including detection, documentation, remediation, and countering of cyber threats.
Awarding Agency
Funding Agency
Place of Performance
Fort Bragg, NC 28310 United States
Pricing
Fixed Price
Set Aside
None
Extent Competed
Full And Open Competition
Related Opportunity
Analysis Notes
Amendment Since initial award the Potential End Date has been extended from 08/31/28 to 12/14/28 and the Potential Award value has decreased 7% from $141,291,716 to $131,819,779.
Subcontracting Plan This Delivery Order has a Commercial Subcontract Plan. The Department of Defense has an overall small business subcontracting goal of 30%
Subcontracting Plan This Delivery Order has a Commercial Subcontract Plan. The Department of Defense has an overall small business subcontracting goal of 30%
Science Applications International Corporation was awarded
Delivery Order W911SA23F3010 (W911SA-23-F-3010)
for Enterprise Customer Service Desk (USARC C4IM)
worth up to $131,819,779
by Reserve Command
in September 2023.
The contract
has a duration of 5 years 3 months and
was awarded
through solicitation The United States Army Reserve (USAR) Command, Control, Communications, Computers, and Information Management (C4IM) Information Technology (IT) Support Services
full & open
with
NAICS 541519 and
PSC DG01
via subject to multiple award fair opportunity acquisition procedures with 9 bids received.
As of today, the Delivery Order has a total reported backlog of $53,103,794.
This contract was awarded through vehicle Information Technology Enterprise Solutions - 3 Services (ITES-3S).
Status
(Open)
Last Modified 12/16/25
Period of Performance
9/1/23
Start Date
12/25/26
Current End Date
12/14/28
Potential End Date
Obligations and Backlog
$78.7M
Total Obligated
$78.7M
Current Award
$131.8M
Potential Award
$0.0
Funded Backlog
$53.1M
Total Backlog
Award Hierarchy
Indefinite Delivery Contract
Delivery Order
W52P1J18DA075-W911SA23F3010
Subcontracts
Activity Timeline
Labor Services Billing
Annual labor billing rates and FTE reported for W52P1J18DA075-W911SA23F3010
| Year | Services Invoiced | Hours | FTE | Blended Rate |
|---|---|---|---|---|
| 2024 | $16,760,963 | 213,573.5 | 102.7 | $78.48 |
Subcontract Awards
Disclosed subcontracts for W52P1J18DA075-W911SA23F3010
Opportunity Lifecycle
Procurement history for W52P1J18DA075-W911SA23F3010
Transaction History
Modifications to W52P1J18DA075-W911SA23F3010
People
Suggested agency contacts for W52P1J18DA075-W911SA23F3010
Competition
Number of Bidders
9
Solicitation Procedures
Subject To Multiple Award Fair Opportunity
Evaluated Preference
None
Performance Based Acquisition
Yes
Commercial Item Acquisition
Commercial Item Procedures Not Used
Simplified Procedures for Commercial Items
No
Other Categorizations
Subcontracting Plan
Commercial Subcontract Plan
Cost Accounting Standards
Yes
Business Size Determination
Large Business
Defense Program
None
DoD Claimant Code
None
IT Commercial Item Category
Non-Commercial Service
Awardee UEI
MMLKPW9JLX64
Awardee CAGE
6XWA8
Agency Detail
Awarding Office
W91247 W6QM MICC FDO FT BRAGG
Funding Office
W81PNH
Created By
virginia.a.roberts.civ@acws
Last Modified By
terry.davis.w91247@sa2100.army.mil
Approved By
virginia.a.roberts.civ@acws
Legislative
Legislative Mandates
None Applicable
Performance District
NC-09
Senators
Thom Tillis
Ted Budd
Ted Budd
Representative
Richard Hudson
Modified: 12/16/25