VA11816D1001-36C10B22N10010011
Delivery Order
Overview
Government Description
ESD CCI PROVIDES MANAGED SERVICES FOR THE ENTERPRISE SERVICE DESK (ESD) CONTACT CENTER INFRASTRUCTURE (CCI). INCLUDES PROVIDING PROFESSIONAL SERVICES TO SUPPORT COGNOSANTE'S CONTRACT WITH THE DEPARTMENT OF VETERANS AFFAIRS ENTERPRISE SERVICE DESK, AS WELL AS PROCUREMENT IN SUPPORT OF THE STATEMENT OF WORK. ADDITIONALLY, THE AWARD COVERS THE PROVISION OF MEDALLIA CLOUD SOFTWARE SUBSCRIPTIONS AND RELATED SERVICES.
Alternate Description
Enterprise Service Desk Contact Center Infrastructure
Awardee
Awarding / Funding Agency
PSC
Place of Performance
Falls Church, VA 22042 United States
Pricing
Fixed Price
Set Aside
None
Extent Competed
Full And Open Competition
Related Opportunity
(Parent Award)
Analysis Notes
Amendment Since initial award the Potential Award value has decreased 3% from $37,256,405 to $35,963,533.
Subcontracting Plan This Delivery Order has an Individual Subcontract Plan. The Department of Veterans Affairs has an overall small business subcontracting goal of 17%
Subcontracting Plan This Delivery Order has an Individual Subcontract Plan. The Department of Veterans Affairs has an overall small business subcontracting goal of 17%
Cognosante Mvh was awarded
Delivery Order 36C10B22N10010011 (36C10B-22-N-10010011)
for Enterprise Service Desk (ESD) Contact Center Infrastructure (CCI) Managed Service
worth up to $35,963,533
by TAC New Jersey
in March 2022.
The contract
has a duration of 5 years and
was awarded
through solicitation T4NG0623
full & open
with
NAICS 541512 and
PSC DE01
via subject to multiple award fair opportunity acquisition procedures with 4 bids received.
As of today, the Delivery Order has a total reported backlog of $8,414,829.
This contract was awarded through vehicle Transformation Twenty-One Total Technology-Next Generation (T4NG).
Status
(Open)
Last Modified 10/27/25
Period of Performance
3/30/22
Start Date
3/29/26
Current End Date
3/29/27
Potential End Date
Obligations and Backlog
$27.5M
Total Obligated
$27.5M
Current Award
$36.0M
Potential Award
$0.0
Funded Backlog
$8.4M
Total Backlog
Award Hierarchy
Indefinite Delivery Contract
Delivery Order
VA11816D1001-36C10B22N10010011
Subcontracts
Activity Timeline
Labor Services Billing
Annual labor billing rates and FTE reported for VA11816D1001-36C10B22N10010011
| Year | Services Invoiced | Hours | FTE | Blended Rate |
|---|---|---|---|---|
| 2022 | $1,976,751 | 15,771.6 | 7.6 | $125.34 |
| 2023 | $2,957,149 | 11,729.0 | 5.6 | $252.12 |
Subcontract Awards
Disclosed subcontracts for VA11816D1001-36C10B22N10010011
Transaction History
Modifications to VA11816D1001-36C10B22N10010011
People
Suggested agency contacts for VA11816D1001-36C10B22N10010011
Competition
Number of Bidders
4
Solicitation Procedures
Subject To Multiple Award Fair Opportunity
Evaluated Preference
None
Performance Based Acquisition
Yes
Commercial Item Acquisition
Commercial Item Procedures Not Used
Simplified Procedures for Commercial Items
No
Other Categorizations
Subcontracting Plan
Individual Subcontract Plan
Cost Accounting Standards
Exempt
Business Size Determination
Large Business
Awardee UEI
XDDKMXTVJSN8
Awardee CAGE
33JP4
Agency Detail
Awarding Office
36C10B TECHNOLOGY ACQUISITION CENTER NJ (36C10B)
Funding Office
36C10B
Created By
andrea.bonfiglio@va.gov
Last Modified By
evan.schlisserman@va.gov
Approved By
evan.schlisserman@va.gov
Legislative
Legislative Mandates
Clinger-Cohen Act Compliant
Performance District
VA-08
Senators
Mark Warner
Timothy Kaine
Timothy Kaine
Representative
Donald Beyer
Budget Funding
| Federal Account | Budget Subfunction | Object Class | Total | Percentage |
|---|---|---|---|---|
| Information Technology Systems, Departmental Administration, Veterans Affairs (036-0167) | Other veterans benefits and services | Communications, utilities, and miscellaneous charges (23.3) | $312,624 | 113% |
Modified: 10/27/25