HT001117C0017

Sep 2020: Optum Health Care Solutions LLC, Eden Prairie, Minnesota, was awarded an $8,489,105.00 firm-fixed-price modification to previously awarded contract HT0011-17-C-0017 for Nurse Advice Line support services.  The modification provides for additional resources to support a surge in the Nurse Advice Line due to significant increases in call volumes during the months of March, April and May 2020.  At the onset of the pandemic in March, the demand for healthcare outpaced the capacity of the health system resulting in a rapid influx of calls into the Nurse Advice Line.  Fiscal 2020 COVID-19 funds are being obligated at the time of award.  The Defense Health Agency, Falls Church, Virginia, is the contracting activity.

*Small Business

Mar 2022: Optum Healthcare Solutions LLC, Eden Prairie, Minnesota, was awarded Option Four for contract (HT0011-17-C-0017) in the amount of $19,712,748. The Global Nurse Advice Line is a continued service to some Military Health System eligible beneficiaries and encompasses both the current continental U.S. and outside the continental U.S. for nurse advice line services. The Global Nurse Advice Line services provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, seven days a week. It also offers customer service and care coordination. This contract fully funds Option Period Four, for a 6 month period of performance from March 18, 2022, to Sept. 17, 2022, using fiscal 2022 operations and maintenance funds. The Defense Health Agency, Falls Church, Virginia, is the contracting activity. (Awarded March 18, 2022)

Sep 2022: OptumHealth Care Solutions LLC, Eden Prairie, Minnesota, is being awarded a six month extension of services option (P00020) in the amount of $20,205,566 for the firm-fixed-price contract (HT0011-17-C-0017) for Global Nurse Advice Line services. The Global Nurse Advice Line is a continued service to some Military Health System eligible beneficiaries and encompasses both the current continental U.S. and outside the continental U.S. The Global Nurse Advice Line services provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, seven days a week. It also offers customer service and care coordination services to include provider locator support, specified military treatment facility appointing services, urgent care referral submissions, and customized transfers to support the treatment facility’s capability for eligible beneficiaries. Work will be performed at various locations in the continental U.S. and outside the continental U.S., with an estimated completion date (assuming the government exercises all available contract options) of March 17, 2023. Fiscal 2022 operation and maintenance funds in the amount of $20,205,566 are obligated for the modification to exercise and fully fund the six-month extension of services option contract line items 5001-5004, 5006 - 5008 and 5010 for six months from Sept. 18, 2022, to March 17, 2023. The Defense Health Agency, Professional Services Contracting Division, Falls Church, Virginia, is the contracting activity.