GS35F393CA-70SBUR21F00000089
Delivery Order
Overview
Government Description
CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.
Awarding / Funding Agency
Place of Performance
Falls Church, VA 22042 United States
Pricing
Fixed Price
Set Aside
None
Extent Competed
Full And Open Competition
Related Opportunity
(Parent Award)
Analysis Notes
Forecast Listed as the incumbent award in contract forecast Contact Center Tier 1 (CCT1).
Amendment Since initial award the Potential Award value has increased 11% from $219,101,628 to $242,225,723.
Subcontracting Plan This Delivery Order has an Individual Subcontract Plan. The Department of Homeland Security has an overall small business subcontracting goal of 43%
Labor Pricing The labor category ceiling rates applicable to this Delivery Order awarded through IDV GS35F393CA can be analyzed here.
Amendment Since initial award the Potential Award value has increased 11% from $219,101,628 to $242,225,723.
Subcontracting Plan This Delivery Order has an Individual Subcontract Plan. The Department of Homeland Security has an overall small business subcontracting goal of 43%
Labor Pricing The labor category ceiling rates applicable to this Delivery Order awarded through IDV GS35F393CA can be analyzed here.
General Dynamics Information Technology was awarded
Delivery Order 70SBUR21F00000089 (70SBUR-21-F-00000089)
worth up to $242,225,723
by Citizen and Immigration Services
in August 2021.
The contract
has a duration of 5 years and
was awarded
through solicitation 70SBUR21Q00000015
full & open
with
NAICS 541511 and
PSC R426
via subject to multiple award fair opportunity acquisition procedures with 3 bids received.
As of today, the Delivery Order has a total reported backlog of $75,273,510.
This contract was awarded through vehicle Multiple Award Schedule (MAS).
Status
(Open)
Last Modified 8/1/25
Period of Performance
8/13/21
Start Date
8/12/26
Current End Date
8/12/26
Potential End Date
Obligations and Backlog
$167.0M
Total Obligated
$167.0M
Current Award
$242.2M
Potential Award
$0.0
Funded Backlog
$75.3M
Total Backlog
Award Hierarchy
Vehicle
Federal Supply Schedule
Delivery Order
GS35F393CA-70SBUR21F00000089
Subcontracts
Activity Timeline
Labor Services Billing
Annual labor billing rates and FTE reported for GS35F393CA-70SBUR21F00000089
| Year | Services Invoiced | Hours | FTE | Blended Rate |
|---|---|---|---|---|
| 2022 | $26,647,595 | 959,036.4 | 461.1 | $27.79 |
| 2024 | $31,727,414 | 901,197.7 | 433.3 | $35.21 |
Subcontract Awards
Disclosed subcontracts for GS35F393CA-70SBUR21F00000089
Transaction History
Modifications to GS35F393CA-70SBUR21F00000089
People
Suggested agency contacts for GS35F393CA-70SBUR21F00000089
Competition
Number of Bidders
3
Solicitation Procedures
Subject To Multiple Award Fair Opportunity
Evaluated Preference
None
Performance Based Acquisition
Yes
Commercial Item Acquisition
Commercial Item
Simplified Procedures for Commercial Items
No
Other Categorizations
Subcontracting Plan
Individual Subcontract Plan
Cost Accounting Standards
Exempt
Business Size Determination
Large Business
Awardee UEI
SMNWM6HN79X5
Awardee CAGE
07MU1
Agency Detail
Awarding Office
70SBUR USCIS CONTRACTING OFFICE(ERBUR)
Funding Office
70SC1S
Created By
wgoodman7003
Last Modified By
mshinney7003
Approved By
mshinney7003
Legislative
Legislative Mandates
None Applicable
Performance District
VA-08
Senators
Mark Warner
Timothy Kaine
Timothy Kaine
Representative
Donald Beyer
Budget Funding
| Federal Account | Budget Subfunction | Object Class | Total | Percentage |
|---|---|---|---|---|
| Immigration Examination Fees, Immigration Services, Homeland Security (070-5088) | Federal law enforcement activities | Advisory and assistance services (25.1) | $60,225,492 | 100% |
Modified: 8/1/25