91003120D0008-91003123F0311
Delivery Order
Overview
Government Description
THE PURPOSE OF THIS REQUIREMENT IS TO ISSUE IDENTICAL STEADY-STATE TASK ORDERS FOR NON-SERVICING CONTACT CENTER SUPPORT BACK-OFFICE PROCESSING TO ALL BPO PROVIDERS.
Awardee
Awarding / Funding Agency
Place of Performance
North Andover, MA 1845 United States
Pricing
Fixed Price
Set Aside
None
Extent Competed
Full And Open Competition
Related Opportunity
(Parent Award)
Analysis Notes
Amendment Since initial award the Potential Award value has increased 140% from $17,865,516 to $42,815,341.
Predecessor This appears to be a continuation of a prior contract 91003120D0008-91003122F0305.
Undisclosed Subcontractors No subcontract awards have been formally disclosed for this contract; however, based on invoice data these subcontractors have worked on this contract: LAW Offices Of Robert A. Schuerger Co., Lpa, PDA Investigations
Predecessor This appears to be a continuation of a prior contract 91003120D0008-91003122F0305.
Undisclosed Subcontractors No subcontract awards have been formally disclosed for this contract; however, based on invoice data these subcontractors have worked on this contract: LAW Offices Of Robert A. Schuerger Co., Lpa, PDA Investigations
F.H. Cann & Associates was awarded
Delivery Order 91003123F0311 (910031-23-F-0311)
worth up to $42,815,341
by the Office of Federal Student Aid
in May 2023.
The contract
has a duration of 1 year 6 months and
was awarded
full & open
with
NAICS 522320 and
PSC R710
via subject to multiple award fair opportunity acquisition procedures with 4 bids received.
This contract was awarded through vehicle FSA NextGen Business Process Operations (BPO).
Status
(Complete)
Last Modified 9/11/25
Period of Performance
5/5/23
Start Date
11/4/24
Current End Date
11/4/24
Potential End Date
Obligations
$42.8M
Total Obligated
$42.8M
Current Award
$42.8M
Potential Award
Award Hierarchy
Indefinite Delivery Contract
Delivery Order
91003120D0008-91003123F0311
Subcontracts
Activity Timeline
Labor Services Billing
Annual labor billing rates and FTE reported for 91003120D0008-91003123F0311
| Year | Services Invoiced | Hours | FTE | Blended Rate |
|---|---|---|---|---|
| 2023 | $7,016,897 | 153,788.3 | 73.9 | $45.63 |
| 2024 | $25,837,356 | 836,932.7 | 402.4 | $30.87 |
Subcontract Awards
Disclosed subcontracts for 91003120D0008-91003123F0311
Transaction History
Modifications to 91003120D0008-91003123F0311
People
Suggested agency contacts for 91003120D0008-91003123F0311
Competition
Number of Bidders
4
Solicitation Procedures
Subject To Multiple Award Fair Opportunity
Evaluated Preference
None
Commercial Item Acquisition
Commercial Item Procedures Not Used
Simplified Procedures for Commercial Items
No
Other Categorizations
Subcontracting Plan
Plan Not Required
Cost Accounting Standards
Exempt
Business Size Determination
Small Business
Awardee UEI
JLCRDYL2L161
Awardee CAGE
4U8A5
Agency Detail
Awarding Office
910031 FSA ACQUISITIONS OFFICE
Funding Office
910055
Created By
gabrielle.panyard@ed.gov
Last Modified By
gabrielle.panyard@ed.gov
Approved By
gabrielle.panyard@ed.gov
Legislative
Legislative Mandates
Clinger-Cohen Act Compliant
Labor Standards
Performance District
MA-06
Senators
Edward Markey
Elizabeth Warren
Elizabeth Warren
Representative
Seth Moulton
Budget Funding
| Federal Account | Budget Subfunction | Object Class | Total | Percentage |
|---|---|---|---|---|
| Student and Administration, Education (091-0202) | Higher education | Operation and maintenance of equipment (25.7) | $10,227,747 | 89% |
| Student and Administration, Education (091-0202) | Higher education | Other services from non-Federal sources (25.2) | $1,320,000 | 11% |
Modified: 9/11/25