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91003120D0002-91003123F0314

Delivery Order

Overview

Government Description
The purpose of this requirement is to issue identical steady-state task orders for non-servicing contact center support back-office processing to all bpo providers.
Awardee
Missouri Higher Education Loan Authority
Awarding / Funding Agency
Office of Federal Student Aid (FSA) [ED]
NAICS
522320 - Financial Transactions Processing, Reserve, and Clearinghouse Activities
PSC
R710 - Support- Management: Financial
Place of Performance
Chesterfield, MO 63005 United States
Pricing
Fixed Price
Set Aside
None
Extent Competed
Full And Open Competition
Related Opportunity (Parent Award)
NextGen Business Process Operations (91003119R0008)
Analysis Notes
Amendment Since initial award the Potential Award value has increased 71% from $15,467,516 to $26,493,325.
Predecessor This appears to be a continuation of a prior contract 91003120D0002-91003122F0302.
Successor The following contract appears to have succeeded this one 91003120D0002-91003125F0301.
Subcontracting Plan This Delivery Order has an Individual Subcontract Plan. The Department of Education has an overall small business subcontracting goal of 37%
Undisclosed Subcontractors No subcontract awards have been formally disclosed for this contract; however, based on invoice data these subcontractors have worked on this contract: Cicx, Goldschmitt-CRI JV, Secured Assist, Immediate Credit Recovery
Missouri Higher Education Loan Authority was awarded Delivery Order 91003123F0314 (910031-23-F-0314) worth up to $26,493,325 by the Office of Federal Student Aid in May 2023. The contract has a duration of 1 year 6 months and was awarded full & open with NAICS 522320 and PSC R710 via subject to multiple award fair opportunity acquisition procedures with 4 bids received. This contract was awarded through vehicle FSA NextGen Business Process Operations (BPO).

Status
(Complete)

Last Modified 2/18/25
Period of Performance
5/5/23
Start Date
11/4/24
Current End Date
11/4/24
Potential End Date
100% Complete

Obligations
$26.5M
Total Obligated
$26.5M
Current Award
$26.5M
Potential Award
100% Funded

Award Hierarchy

Vehicle

FSA NextGen Business Process Operations (BPO)

Indefinite Delivery Contract

91003120D0002

Delivery Order

91003120D0002-91003123F0314

Subcontracts

-

Activity Timeline

Interactive chart of timeline of amendments to 91003120D0002-91003123F0314

Labor Services Billing

Annual labor billing rates and FTE reported for 91003120D0002-91003123F0314

Year Services Invoiced Hours FTE Blended Rate
2023 $6,052,197 205,269.1 2630.8 $29.48
2024 $15,007,474 558,669.8 268.6 $26.86

Subcontract Awards

Disclosed subcontracts for 91003120D0002-91003123F0314

Transaction History

Modifications to 91003120D0002-91003123F0314

People

Suggested agency contacts for 91003120D0002-91003123F0314

Competition

Number of Bidders
4
Solicitation Procedures
Subject To Multiple Award Fair Opportunity
Evaluated Preference
None
Commercial Item Acquisition
Commercial Item Procedures Not Used
Simplified Procedures for Commercial Items
No

Other Categorizations

Subcontracting Plan
Individual Subcontract Plan
Cost Accounting Standards
Exempt
Business Size Determination
Large Business
Awardee UEI
N76QY63KMM18
Awardee CAGE
41YN3
Agency Detail
Awarding Office
910031 FSA ACQUISITIONS OFFICE
Funding Office
910055
Created By
gabrielle.panyard@ed.gov
Last Modified By
gabrielle.panyard@ed.gov
Approved By
gabrielle.panyard@ed.gov

Legislative

Legislative Mandates
Clinger-Cohen Act Compliant Labor Standards
Performance District
MO-02
Senators
Joshua Hawley
Eric Schmitt
Representative
Ann Wagner

Budget Funding

Federal Account Budget Subfunction Object Class Total Percentage
Student and Administration, Education (091-0202) Higher education Operation and maintenance of equipment (25.7) $10,227,747 100%
Modified: 2/18/25