91003120D0001-91003125F0302
Delivery Order
Overview
Government Description
Steady-State Task Order 2 Awarded Against the Edfinancial Next Gen (NG) Business Process Operations (BPO) IDIQ Contract for Non-Servicing and Specialty Programs (SPS) contact center support and back-office processing.
Awardee
Awarding / Funding Agency
Place of Performance
Knoxville, TN 37922 United States
Pricing
Fixed Price
Set Aside
None
Extent Competed
Full And Open Competition
Est. Average FTE
664
Related Opportunity
(Parent Award)
Analysis Notes
Amendment Since initial award the Potential Award value has increased 29% from $75,111,938 to $96,728,306.
Subcontracting Plan This Delivery Order has an Individual Subcontract Plan. The Department of Education has an overall small business subcontracting goal of 37%
Subcontracting Plan This Delivery Order has an Individual Subcontract Plan. The Department of Education has an overall small business subcontracting goal of 37%
Edfinancial Services was awarded
Delivery Order 91003125F0302 (910031-25-F-0302)
worth up to $96,728,306
by the Office of Federal Student Aid
in November 2024.
The contract
has a duration of 2 years and
was awarded
full & open
with
NAICS 522320 and
PSC R699
via subject to multiple award fair opportunity acquisition procedures with 4 bids received.
As of today, the Delivery Order has a total reported backlog of $30,596,973.
This contract was awarded through vehicle FSA NextGen Business Process Operations (BPO).
Status
(Open)
Last Modified 2/23/26
Period of Performance
11/1/24
Start Date
10/31/26
Current End Date
10/31/26
Potential End Date
Obligations and Backlog
$66.1M
Total Obligated
$66.1M
Current Award
$96.7M
Potential Award
$0.0
Funded Backlog
$30.6M
Total Backlog
Award Hierarchy
Indefinite Delivery Contract
Delivery Order
91003120D0001-91003125F0302
Subcontracts
Activity Timeline
Transaction History
Modifications to 91003120D0001-91003125F0302
People
Suggested agency contacts for 91003120D0001-91003125F0302
Competition
Number of Bidders
4
Solicitation Procedures
Subject To Multiple Award Fair Opportunity
Evaluated Preference
None
Commercial Item Acquisition
Commercial Item Procedures Not Used
Simplified Procedures for Commercial Items
No
Other Categorizations
Subcontracting Plan
Individual Subcontract Plan
Cost Accounting Standards
Exempt
Business Size Determination
Large Business
Awardee UEI
TB69PMAFZSK8
Awardee CAGE
59S93
Agency Detail
Awarding Office
910031 FSA ACQUISITIONS OFFICE
Funding Office
910055
Created By
gabrielle.panyard@ed.gov
Last Modified By
gabrielle.panyard@ed.gov
Approved By
gabrielle.panyard@ed.gov
Legislative
Legislative Mandates
Clinger-Cohen Act Compliant
Labor Standards
Performance District
TN-02
Senators
Marsha Blackburn
Bill Hagerty
Bill Hagerty
Representative
Tim Burchett
Modified: 2/23/26