75FCMC22C0038
Definitive Contract
Overview
Government Description
Contact center operations. The work involves providing personnel and trainers to operate a contact center in support of the Centers for Medicare & Medicaid Services (CMS) Contact Center Operations (CCO) contract. The subcontractor manages, trains, and recruits contact center representatives (CSRS) who handle Interactive Voice Response (IVR) phone calls, written correspondence, and web chats, efficiently addressing general marketplace, general medicare, and medicare claims-related inquiries. The CSRS deliver high-quality customer service by ensuring accuracy and completeness of information, demonstrating knowledge of CMS programs and services, and adhering to privacy act requirements.
Awardee
Awarding / Funding Agency
Place of Performance
Mclean, VA 22102 United States
Pricing
Cost Plus Award Fee
Set Aside
None
Extent Competed
Full And Open Competition
Related Opportunity
RFP75FCMC21R0013
Analysis Notes
Amendment Since initial award the Potential Award value has decreased 2% from $6,601,074,760 to $6,436,264,456.
Predecessor This appears to be a continuation of a prior contract 75FCMC22C0025.
Subcontracting Plan This Definitive Contract has an Individual Subcontract Plan. The Department of Health and Human Services has an overall small business subcontracting goal of 32%
Predecessor This appears to be a continuation of a prior contract 75FCMC22C0025.
Subcontracting Plan This Definitive Contract has an Individual Subcontract Plan. The Department of Health and Human Services has an overall small business subcontracting goal of 32%
Maximus Federal Services was awarded
Definitive Contract 75FCMC22C0038 (75FCMC-22-C-0038)
for Contact Center Operations (CCO) For CMS
worth up to $6,436,264,456
by the CMS Office of Acquisition and Grants Management
in August 2022.
The contract
has a duration of 9 years 1 months and
was awarded
full & open
with
NAICS 561422 and
PSC R499
via direct negotiation acquisition procedures with 9 bids received.
As of today, the Definitive Contract has a total reported backlog of $3,656,527,663 and funded backlog of $13,893,555.
Status
(Open)
Last Modified 4/16/26
Period of Performance
8/31/22
Start Date
9/10/26
Current End Date
9/10/31
Potential End Date
Obligations and Backlog
$2.8B
Total Obligated
$2.8B
Current Award
$6.4B
Potential Award
$13.9M
Funded Backlog
$3.7B
Total Backlog
Award Hierarchy
Definitive Contract
75FCMC22C0038
Subcontracts
Activity Timeline
Labor Services Billing
Annual labor billing rates and FTE reported for 75FCMC22C0038
| Year | Services Invoiced | Hours | FTE | Blended Rate |
|---|---|---|---|---|
| 2023 | $625,656,916 | 21,357,071.7 | 10267.8 | $29.30 |
| 2024 | $659,480,917 | 13,951,102.0 | 6707.2 | $47.27 |
Subcontract Awards
Disclosed subcontracts for 75FCMC22C0038
Transaction History
Modifications to 75FCMC22C0038
People
Suggested agency contacts for 75FCMC22C0038
Competition
Number of Bidders
9
Solicitation Procedures
Negotiated Proposal/Quote
Evaluated Preference
None
Performance Based Acquisition
Yes
Commercial Item Acquisition
Commercial Item Procedures Not Used
Simplified Procedures for Commercial Items
No
Other Categorizations
Subcontracting Plan
Individual Subcontract Plan
Cost Accounting Standards
Yes
Business Size Determination
Large Business
Awardee UEI
TREKW6J3QSF5
Awardee CAGE
8AMZ8
Agency Detail
Awarding Office
75FCMC OFC OF ACQUISITION AND GRANTS MGMT
Funding Office
75FCMC
Created By
hhsbhumes
Last Modified By
hhsdlester
Approved By
hhsdlester
Legislative
Legislative Mandates
None Applicable
Performance District
VA-11
Senators
Mark Warner
Timothy Kaine
Timothy Kaine
Representative
Gerald Connolly
Budget Funding
| Federal Account | Budget Subfunction | Object Class | Total | Percentage |
|---|---|---|---|---|
| Program Management, Centers for Medicare and Medicaid Services, Health and Human Services (075-0511) | Health care services | Other services from non-Federal sources (25.2) | $1,137,035,114 | 100% |
Modified: 4/16/26