47QTCK18D0011-2032H520F00164
Delivery Order
Overview
Government Description
CONTACT CENTER SUPPORT DIVISION (CCSD) SUPPORT COVID-19. INCLUDES TECHNICAL INTEGRATION AND ONGOING PROFESSIONAL SERVICES IN SUPPORT OF THE CISCO INTELLIGENT CONTACT MANAGEMENT SYSTEM, INCLUDING SCRIPTING CHANGES REFLECTIVE OF THE CONTACT CENTER ENTERPRISE BUSINESS CALL ROUTING RULES.
Alternate Description
CCSD ALLIANT 2
Awardee
Awarding Agency
Funding Agency
Place of Performance
Herndon, VA 20170 United States
Pricing
Labor Hours
Set Aside
None
Extent Competed
Full And Open Competition
Related Opportunity
(Parent Award)
Analysis Notes
Amendment Since initial award the Potential End Date has been extended from 09/29/25 to 03/29/26 and the Potential Award value has decreased 2% from $67,689,828 to $66,242,507.
Subcontracting Plan This Delivery Order has an Individual Subcontract Plan. The Department of the Treasury has an overall small business subcontracting goal of 20%
Subcontracting Plan This Delivery Order has an Individual Subcontract Plan. The Department of the Treasury has an overall small business subcontracting goal of 20%
Peraton was awarded
Delivery Order 2032H520F00164 (2032H5-20-F-00164)
for Contact Center Support Division (CCSD) Support
worth up to $66,242,507
by IRS Chief Information Officer
in September 2020.
The contract
has a duration of 5 years 6 months and
was awarded
through solicitation 2032H519Q00075
full & open
with
NAICS 541512 and
PSC D318
via subject to multiple award fair opportunity acquisition procedures with 2 bids received.
As of today, the Delivery Order has a total reported backlog of $13,362,960 and funded backlog of $8,023,928.
This contract was awarded through vehicle Alliant II (Unrestricted).
Status
(Open)
Last Modified 9/18/25
Period of Performance
9/30/20
Start Date
3/29/26
Current End Date
3/29/26
Potential End Date
Obligations and Backlog
$52.9M
Total Obligated
$60.9M
Current Award
$66.2M
Potential Award
$8.0M
Funded Backlog
$13.4M
Total Backlog
Award Hierarchy
Vehicle
Governmentwide Acquisition Contract
Delivery Order
47QTCK18D0011-2032H520F00164
Subcontracts
Activity Timeline
Labor Services Billing
Annual labor billing rates and FTE reported for 47QTCK18D0011-2032H520F00164
| Year | Services Invoiced | Hours | FTE | Blended Rate |
|---|---|---|---|---|
| 2021 | $5,896,351 | 54,234.6 | 26.1 | $108.72 |
| 2022 | $8,493,688 | 114,460.8 | 55.0 | $74.21 |
| 2023 | $7,393,860 | 60,637.7 | 29.1 | $121.94 |
| 2024 | $11,874,499 | 98,256.9 | 47.2 | $120.85 |
Subcontract Awards
Disclosed subcontracts for 47QTCK18D0011-2032H520F00164
Transaction History
Modifications to 47QTCK18D0011-2032H520F00164
People
Suggested agency contacts for 47QTCK18D0011-2032H520F00164
Competition
Number of Bidders
2
Solicitation Procedures
Subject To Multiple Award Fair Opportunity
Evaluated Preference
None
Performance Based Acquisition
Yes
Commercial Item Acquisition
Commercial Item Procedures Not Used
Simplified Procedures for Commercial Items
No
Other Categorizations
Subcontracting Plan
Individual Subcontract Plan
Cost Accounting Standards
Exempt
Business Size Determination
Large Business
Awardee UEI
ZBPQEJVECCT4
Awardee CAGE
0HD54
Agency Detail
Awarding Office
205AE9 IT OPERATIONS
Funding Office
2032H9
Created By
njksb0
Last Modified By
njksb0
Approved By
njksb0
Legislative
Legislative Mandates
Clinger-Cohen Act Compliant
Performance District
VA-11
Senators
Mark Warner
Timothy Kaine
Timothy Kaine
Representative
Gerald Connolly
Budget Funding
| Federal Account | Budget Subfunction | Object Class | Total | Percentage |
|---|---|---|---|---|
| Operations Support, Internal Revenue Service, Treasury (020-0919) | Central fiscal operations | Advisory and assistance services (25.1) | $15,924,325 | 74% |
| Business Systems Modernization, Internal Revenue Service, Treasury (020-0921) | Central fiscal operations | Advisory and assistance services (25.1) | $5,731,264 | 26% |
Modified: 9/18/25