47QTCA19D00LU-75R60221F80159
Delivery Order
Overview
Government Description
BPHC ANSWERS SALESFORCE TECHNICAL SUPPORT. PROVIDES EXPERT SERVICES AND TECHNICAL ASSISTANCE TO DEVELOP, MAINTAIN, AND PROMOTE THE EFFECTIVE USE OF SALESFORCE AS A FULL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM FOR THE BUREAU OF PRIMARY HEALTH CARE (BPHC). TASKS INCLUDE CONFIGURING AND DEVELOPING SOLUTIONS TO IMPROVE BPHC'S BUSINESS PROCESSES AND CRISIS RESPONSE, DELIVERING TIER 2 AND TIER 3 TECHNICAL SUPPORT, CREATING TRAINING EVENTS AND MATERIALS, AND SUPPORTING THE DAY-TO-DAY OPERATION AND IMPROVEMENT OF THE SALESFORCE CRM PLATFORM. THE CONTRACTOR ALSO PROVIDES TIMELY CUSTOMER SUPPORT, PARTICIPATES IN REGULAR MEETINGS WITH BPHC REPRESENTATIVES, AND MAY CONDUCT IN-PERSON TRAINING AS NEEDED.
Awardee
Awarding / Funding Agency
Place of Performance
Madison, AL 35758 United States
Pricing
Fixed Price
Set Aside
Small Business Set Aside - Total (SBA)
Extent Competed
Full And Open Competition
Related Opportunity
Analysis Notes
Amendment Since initial award the Potential Award value has decreased 4% from $9,659,047 to $9,305,702.
Labor Pricing The labor category ceiling rates applicable to this Delivery Order awarded through IDV 47QTCA19D00LU can be analyzed here.
Undisclosed Subcontractors No subcontract awards have been formally disclosed for this contract; however, based on invoice data these subcontractors have worked on this contract: Deloitte Consulting
Labor Pricing The labor category ceiling rates applicable to this Delivery Order awarded through IDV 47QTCA19D00LU can be analyzed here.
Undisclosed Subcontractors No subcontract awards have been formally disclosed for this contract; however, based on invoice data these subcontractors have worked on this contract: Deloitte Consulting
Knowledge Vortex was awarded
Delivery Order 75R60221F80159 (75R602-21-F-80159)
for BPHC Salesforce CRM Technical Support
worth up to $9,305,702
by HRSA Headquarters
in September 2021.
The contract
has a duration of 5 years and
was awarded
through solicitation BPHC Salesforce Customer Relationship Management (CRM) System Support Services
with a Small Business Total set aside
with
NAICS 541512 and
PSC R429
via subject to multiple award fair opportunity acquisition procedures with 8 bids received.
As of today, the Delivery Order has a total reported backlog of $1,888,945.
This contract was awarded through vehicle Multiple Award Schedule (MAS).
Status
(Open)
Last Modified 5/12/25
Period of Performance
9/30/21
Start Date
9/29/25
Current End Date
9/29/26
Potential End Date
Obligations and Backlog
$7.4M
Total Obligated
$7.4M
Current Award
$9.3M
Potential Award
$0.0
Funded Backlog
$1.9M
Total Backlog
Award Hierarchy
Vehicle
Federal Supply Schedule
Delivery Order
47QTCA19D00LU-75R60221F80159
Subcontracts
Activity Timeline
Labor Services Billing
Annual labor billing rates and FTE reported for 47QTCA19D00LU-75R60221F80159
| Year | Services Invoiced | Hours | FTE | Blended Rate |
|---|---|---|---|---|
| 2021 | $464,017 | 2,611.0 | 1.3 | $177.72 |
| 2022 | $1,856,067 | 12,481.0 | 6.0 | $148.71 |
| 2023 | $3,749,255 | 29,000.0 | 13.9 | $129.28 |
| 2024 | $1,815,595 | 6,298.0 | 3.0 | $288.28 |
Subcontract Awards
Disclosed subcontracts for 47QTCA19D00LU-75R60221F80159
Opportunity Lifecycle
Procurement history for 47QTCA19D00LU-75R60221F80159
Transaction History
Modifications to 47QTCA19D00LU-75R60221F80159
People
Suggested agency contacts for 47QTCA19D00LU-75R60221F80159
Competition
Number of Bidders
8
Solicitation Procedures
Subject To Multiple Award Fair Opportunity
Evaluated Preference
None
Commercial Item Acquisition
Commercial Item
Simplified Procedures for Commercial Items
No
Other Categorizations
Subcontracting Plan
Plan Not Required
Cost Accounting Standards
Exempt
Business Size Determination
Small Business
Awardee UEI
DA5GG5F72B33
Awardee CAGE
4WXX8
Agency Detail
Awarding Office
75R602 HRSA HEADQUARTERS
Funding Office
75R602
Created By
hhsvdhaness
Last Modified By
hhsvdhaness
Approved By
hhsvdhaness
Legislative
Legislative Mandates
Clinger-Cohen Act Compliant
Performance District
AL-05
Senators
Tommy Tuberville
Katie Britt
Katie Britt
Representative
Dale Strong
Budget Funding
| Federal Account | Budget Subfunction | Object Class | Total | Percentage |
|---|---|---|---|---|
| Primary Health Care, Health Resources and Services Administration, Health and Human Services (075-0360) | Health care services | Other services from non-Federal sources (25.2) | $3,707,205 | 100% |
Modified: 5/12/25