47QRAA20D005E-75FCMC21F0038
Delivery Order
Overview
Government Description
INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER.
Awardee
Awarding / Funding Agency
Place of Performance
Windsor Mill, MD 21244 United States
Pricing
Fixed Price
Set Aside
None
Extent Competed
Full And Open Competition
Related Opportunity
(Parent Award)
Sparksoft Corporation was awarded
Delivery Order 75FCMC21F0038 (75FCMC-21-F-0038)
worth up to $9,527,032
by the CMS Office of Acquisition and Grants Management
in May 2021.
The contract
has a duration of 5 years and
was awarded
full & open
with
NAICS 541990 and
PSC R499
via subject to multiple award fair opportunity acquisition procedures with 5 bids received.
This contract was awarded through vehicle Multiple Award Schedule (MAS).
Status
(Open)
Last Modified 4/17/25
Period of Performance
5/1/21
Start Date
4/30/26
Current End Date
4/30/26
Potential End Date
Obligations
$9.5M
Total Obligated
$9.5M
Current Award
$9.5M
Potential Award
Award Hierarchy
Vehicle
Federal Supply Schedule
Delivery Order
47QRAA20D005E-75FCMC21F0038
Subcontracts
Activity Timeline
Labor Services Billing
Annual labor billing rates and FTE reported for 47QRAA20D005E-75FCMC21F0038
| Year | Services Invoiced | Hours | FTE | Blended Rate |
|---|---|---|---|---|
| 2021 | $594,153 | 7,518.5 | 3.6 | $79.03 |
| 2022 | $1,846,100 | 26,862.0 | 12.9 | $68.73 |
| 2023 | $1,928,781 | 26,174.3 | 12.6 | $73.69 |
| 2024 | $1,967,309 | 25,571.5 | 12.3 | $76.93 |
Subcontract Awards
Disclosed subcontracts for 47QRAA20D005E-75FCMC21F0038
Transaction History
Modifications to 47QRAA20D005E-75FCMC21F0038
People
Suggested agency contacts for 47QRAA20D005E-75FCMC21F0038
Competition
Number of Bidders
5
Solicitation Procedures
Subject To Multiple Award Fair Opportunity
Evaluated Preference
None
Commercial Item Acquisition
Commercial Item
Simplified Procedures for Commercial Items
No
Other Categorizations
Subcontracting Plan
Plan Not Required
Cost Accounting Standards
Exempt
Business Size Determination
Small Business
Awardee UEI
JXL3M7N4DWX5
Awardee CAGE
4YU76
Agency Detail
Awarding Office
75FCMC OFC OF ACQUISITION AND GRANTS MGMT
Funding Office
75FCMC
Created By
hhssryberg
Last Modified By
hhsbhumes
Approved By
hhsbhumes
Legislative
Legislative Mandates
None Applicable
Performance District
MD-02
Senators
Benjamin Cardin
Chris Van Hollen
Chris Van Hollen
Representative
C. Ruppersberger
Budget Funding
| Federal Account | Budget Subfunction | Object Class | Total | Percentage |
|---|---|---|---|---|
| Program Management, Centers for Medicare and Medicaid Services, Health and Human Services (075-0511) | Health care services | Other services from non-Federal sources (25.2) | $3,863,935 | 100% |
Modified: 4/17/25