36C24226P0025
Purchase Order
Overview
Government Description
FY26 - 36C24225P1609- ALBANY TELEPHONE & INFO DESK SERVICES. THE CONTRACTOR WILL PROVIDE ALL PERSONNEL, SUPERVISION, AND SERVICES NECESSARY FOR THE EFFECTIVE OPERATION OF SWITCHBOARD AND INFORMATION DESK ACTIVITIES AT THE STRATTON VA MEDICAL CENTER ALBANY CAMPUS. TASKS INCLUDE PROCESSING INCOMING AND OUTGOING CALLS USING THREE TELEPHONE ATTENDANT CONSOLES, PROVIDING BACK-UP COVERAGE, UTILIZING PUBLIC ADDRESS, RADIO PAGING, AND MOTOROLA TWO-WAY RADIO SYSTEMS, MAINTAINING DAILY ON-CALL ROSTERS, TRAINING STAFF FOR EMERGENCY SITUATIONS SUCH AS CARDIAC ARREST NOTIFICATIONS AND DISASTER PLANS, REPORTING SWITCHBOARD ISSUES TO VA POLICE, AND OFFERING INFORMATIONAL SERVICES AT THE INFORMATION DESK DURING SPECIFIED HOURS. THE CONTRACTOR IS RESPONSIBLE FOR ENSURING ALL CALLS ARE ANSWERED TIMELY AND ROUTED TO THE CORRECT DESTINATION WHILE PROVIDING ACCURATE INFORMATIONAL SERVICES TO VETERANS, VISITORS, EMPLOYEES, AND OTHERS ENTERING OR WITHIN THE FACILITY.
Awardee
Awarding / Funding Agency
Place of Performance
Albany, NY 12208 United States
Pricing
Fixed Price
Set Aside
None
Extent Competed
Competed Under Simplified Acquisition Procedures
Est. Average FTE
4
Related Opportunity
Innovation At Work was awarded
Purchase Order 36C24226P0025 (36C242-26-P-0025)
for Albany Telephone & Info Desk Services (Switchboard Operation)
worth up to $3,438,551
by VISN 2: New York/New Jersey VA Health Care Network
in October 2025.
The contract
has a duration of 5 years and
was awarded
through solicitation ALBANY TELEPHONE & INFO DESK SERVICES (VA-26-00004599)
full & open
with
NAICS 561421 and
PSC R699
via simplified acquisition acquisition procedures with 1 bid received.
As of today, the Purchase Order has a total reported backlog of $2,777,009.
Status
(Open)
Last Modified 10/15/25
Period of Performance
10/1/25
Start Date
9/30/26
Current End Date
9/30/30
Potential End Date
Obligations and Backlog
$661.5K
Total Obligated
$661.5K
Current Award
$3.4M
Potential Award
$0.0
Funded Backlog
$2.8M
Total Backlog
Award Hierarchy
Purchase Order
36C24226P0025
Subcontracts
Activity Timeline
Opportunity Lifecycle
Procurement history for 36C24226P0025
People
Suggested agency contacts for 36C24226P0025
Competition
Number of Bidders
1
Solicitation Procedures
Simplified Acquisition
Evaluated Preference
None
Commercial Item Acquisition
Commercial Item
Simplified Procedures for Commercial Items
Yes
Other Categorizations
Subcontracting Plan
Plan Not Required
Cost Accounting Standards
Exempt
Business Size Determination
Small Business
Awardee UEI
FBFALR6EY3V4
Awardee CAGE
7WTA0
Agency Detail
Awarding Office
36C242 242-NETWORK CONTRACT OFFICE 02 (36C242)
Funding Office
36C242
Created By
clifford.s.harrison@va.gov
Last Modified By
clifford.s.harrison@va.gov
Approved By
clifford.s.harrison@va.gov
Legislative
Legislative Mandates
Labor Standards
Performance District
NY-20
Senators
Kirsten Gillibrand
Charles Schumer
Charles Schumer
Representative
Paul Tonko
Modified: 10/15/25