36C10X26C0006
Definitive Contract
Overview
Government Description
Veterans experience office contact center staffing support services. Provides comprehensive staffing for the veo contact center, including personnel management, supervision, equipment, and materials necessary for service delivery. Key tasks include staffing a 24/7/365 call center to handle inquiries related to VA benefits and services, providing tier 1 services such as directory assistance, general information about VA benefits, basic technical support for VA.gov navigation, and referrals for crisis situations, as well as real-time monitoring of service incidents and communication with leadership. The contractor utilizes government technology tools for operations and ensures compliance with VA workforce management scheduling requirements while maintaining high-quality customer service standards.
Awardee
Awarding / Funding Agency
Place of Performance
Chantilly, VA 20151 United States
Pricing
Labor Hours
Set Aside
Service Disabled Veteran Owned Small Business Set-Aside (SDVOSBC)
Extent Competed
Full And Open Competition After Exclusion Of Sources
Est. Average FTE
170
Related Opportunity
Encore JV1 was awarded
Definitive Contract 36C10X26C0006 (36C10X-26-C-0006)
for Veterans Experience Office (VEO) Contact Center Staffing Support Services
worth up to $153,010,317
by Strategic Acquisition Center Frederick
in August 2026.
The contract
has a duration of 5 years and
was awarded
through solicitation Veterans Experience Office (VEO) Contact Center Amendment 0004
with a Service Disabled Veteran Owned Small Business set aside
with
NAICS 561422 and
PSC R499
via direct negotiation acquisition procedures with 36 bids received.
As of today, the Definitive Contract has a total reported backlog of $131,144,672.
Status
(Open)
Last Modified 5/27/26
Period of Performance
8/6/26
Start Date
8/5/27
Current End Date
8/5/31
Potential End Date
Obligations and Backlog
$21.9M
Total Obligated
$21.9M
Current Award
$153.0M
Potential Award
$0.0
Funded Backlog
$131.1M
Total Backlog
Award Hierarchy
Definitive Contract
36C10X26C0006
Subcontracts
Activity Timeline
Opportunity Lifecycle
Procurement history for 36C10X26C0006
People
Suggested agency contacts for 36C10X26C0006
Competition
Number of Bidders
36
Solicitation Procedures
Negotiated Proposal/Quote
Evaluated Preference
None
Commercial Item Acquisition
Commercial Item
Simplified Procedures for Commercial Items
No
Other Categorizations
Subcontracting Plan
Plan Not Required
Cost Accounting Standards
Exempt
Business Size Determination
Small Business
Awardee UEI
JFXGULLQJJQ4
Awardee CAGE
9NGE1
Agency Detail
Awarding Office
36C10X SAC FREDERICK (36C10X)
Funding Office
36C10X
Created By
caitlin.savina@va.gov
Last Modified By
michael.stevens@va.gov
Approved By
caitlin.savina@va.gov
Legislative
Legislative Mandates
Labor Standards
Performance District
VA-11
Senators
Mark Warner
Timothy Kaine
Timothy Kaine
Representative
Gerald Connolly
Modified: 5/27/26