WWCC Support Services

Background
The Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services contract is issued by the Department of Veterans Affairs (VA). The mission of this contract is to provide support services aimed at assisting wounded warriors and their families, ensuring they have access to necessary resources and outreach programs.

The goal is to enhance the quality of life for these individuals by connecting them with appropriate services.

Work Details
The contractor will be responsible for providing comprehensive outreach and resource support services, which include but are not limited to:
- Establishing a call center dedicated to addressing the needs of wounded warriors.
- Offering information and referral services to veterans and their families regarding available resources.
- Conducting outreach initiatives to engage with the wounded warrior community effectively.
- Collaborating with various stakeholders, including government agencies and non-profit organizations, to facilitate access to services.
- Maintaining accurate records of interactions and services provided to ensure accountability and continuous improvement.

Place of Performance
The geographic location(s) for the performance of this contract have not been explicitly stated in the solicitation.

Incumbent Analysis (see Incumbents section for more detail)
This opportunity appears to have a confirmed incumbent based on the prior contract M0026421C0007 awarded to KSA Integration ($18,834,750, 03/25/21–04/14/26). The prior work involved Quantico call center support providing outreach and resource assistance for wounded, ill, and injured Marines/Sailors and their families through the Wounded Warrior Call Center (WWCC), including operations at Marine Corps Base Quantico and satellite locations. The current “WWCC Support Services” requirement aligns closely with that same call center outreach and resource support mission, suggesting continuity of similar services.