Wheelchair Transportation Services for Dallas VA Medical Center   4

THIS IS A SOLICITATION NOTICE for 36C25726R0014 Wheelchair Transportation Services for Dallas VA Medical Center. The Dallas VA Medical Center currently has a requirement for non-emergency wheelchair transportation services. BACKGROUND The Dallas VA Medical Center main campus is located at 4500 S Lancaster Rd. Dallas, TX 75216, serving over 235,000 veterans across the North Texas and southern Oklahoma area and its Community-Based Outpatient Clinics. This requirement is for non-emergent wheelchair transportation services on an as-needed basis, IAW all federal, state, and local regulations, to transport patients to and from appointments. Veterans served by this facility live within the following counties: County County County County County Anderson Archer Baylor Camp Cass Cherokee Collin Cooke Cottle Dallas Delta Denton Ellis Erath Fannin Foard Franklin Grayson Gregg Hardeman Henderson Hill Hood Hopkins Hunt Jack Johnson Kaufman Lamar Marion Montague Morris Palo Pinto Parker Red River Rains Rockwall Rusk Smith Somervell Stephens Tarrant Titus Upshur Van Zandt Wichita Wise Young Bryan (OK) Carter (OK) Choctaw (OK) McCurtain (OK) Pittsburg (OK) Pontotoc (OK) SCOPE OF WORK The contractor shall provide all vehicles, personnel, management, supplies, equipment, and necessary reporting for non-emergent wheelchair transportation services. The contractor shall make these non-emergent wheelchair transportation services available to the VA as needed, 24 hours a day, seven days a week (24/7), including weekends and holidays. PERIOD OF PERFORMANCE The period of performance will be 1 (one) 6-month and 4 (four) separately priced 1-year ordering periods, for a total 54-month ordering period. The associated North American Industry Classification System (NAICS) code for this procurement is 485991 Special Needs Transportation, with a Small Business size standard of $19.0 Million. The PSC is V999 Transportation/Travel/Relocation Other: Other. This requirement will be 100% set-aside for Service-Disabled Veterans-Owned Small Businesses (SDVOSBs).

Background
The North Texas Veterans Health Care System (NTVHCS) is issuing this solicitation for Wheelchair Transportation Services to support the transportation needs of veterans in the Dallas area.

The NTVHCS serves over 235,000 veterans and requires contracted non-emergent wheelchair transportation services to facilitate access to healthcare services. The goal of this contract is to ensure reliable, safe, and compliant transportation for veterans requiring wheelchair assistance.

Work Details
The contractor will provide 24/7 Non-Emergent Wheelchair Transportation Services, including all holidays. Key tasks include:
1. Providing all vehicles, personnel, management, supplies, equipment, and necessary reporting for non-emergent wheelchair transportation services.
2. Ensuring compliance with federal, state, and local regulations.
3. Transporting patients along with their luggage (up to 20 pounds), medical records, medications, and comfort items at no additional cost.
4. Maintaining courteous and professional conduct by contractor personnel.
5. Ensuring that all transport drivers meet specified qualifications and licensing requirements.
6. Conducting background checks on contract personnel equivalent to VA employees.
7. Providing a tuberculosis exposure control policy within 5 business days of contract award.
8. Vehicles must meet safety standards and be equipped with first aid kits; they should also be clean and well-maintained.

Period of Performance
The contract will commence after a 30-day phase-in period following the end of the protest period and will run through February 2, 2031.

Place of Performance
Services will be performed primarily at the North Texas Veterans Health Care System located at 4500 S Lancaster Rd., Dallas, TX 75216.

Incumbent Analysis (see Incumbents section for more detail)
This opportunity appears to have a confirmed incumbent, with James E Bradsher awarded multiple wheelchair transportation services orders under 36C25722D0049 (e.g., $36,871,532 for 04/01/22–03/31/27, plus subsequent ordering-period and ceiling-increase actions). The prior work is described as providing non-emergent wheelchair transportation in the North Texas region on a 24/7, 365-days basis to VA facilities and community hospitals, which aligns closely with the current requirement to provide 24/7 non-emergent wheelchair transportation for veterans in the Dallas area (including compliance, qualified drivers, and vehicle safety/maintenance).