Patient Hotel Lodging Program Service

Background
The Department of Veterans Affairs (VA) is issuing this solicitation for Off-Site Patient Lodging Program Services for the Durham VA Health Care System located in Durham, NC.

The goal of this contract is to provide lodging services for veterans who require accommodations while receiving care at the VA Medical Center. The contract aims to ensure that veterans have access to safe and comfortable lodging that meets specific standards set forth by the VA and The Joint Commission (TJC).

Work Details
The Contractor shall provide Off-Site Patient Hotel Lodging Services, guaranteeing a minimum of one (1) room and a maximum of twenty (20) rooms available seven (7) days a week.

The actual number of rooms occupied per night will be determined by the VA. The minimum number of rooms for the life of the contract is sixty (60), while the maximum number is 36,500. The lodging facility must be within a five (5) mile radius from the Durham VA Health Care System and comply with TJC Standards and VA guidelines.

Specific tasks include:
1. Guaranteeing twenty (20) non-smoking, ADA compliant rooms per day.
2. Maintaining a reservation list reflecting dates and length of stay.
3. Providing check-in/check-out services daily.
4. Conducting regular site visits to monitor performance.
5. Ensuring security measures are in place, including locked exterior doors and monitored public areas.
6. Providing quality assurance through customer service observations and complaint investigations.

Period of Performance
Base Period: 1 October 2024 through 30 September 2025, with options for additional years up to four years total.

Place of Performance
Durham, NC 27705