Togus Special Mode Transport New   4

Background
The Department of Veterans Affairs (VA) is seeking a contractor to provide non-personal services for Wheelchair Van/Special Mode transportation for eligible Veteran beneficiaries through the VA Maine Healthcare System. The goal of this contract is to ensure reliable and safe transportation services for veterans to and from medical appointments, enhancing their access to healthcare.

Work Details
The contractor shall provide wheelchair van transportation services seven days a week, primarily during normal business hours (7:00 AM to 6:00 PM). Services include transport to and from the Togus VA Medical Center and various Community Based Outpatient Clinics (CBOCs) in Maine. The contractor must supply all necessary labor, materials, tools, supervision, training, and safety measures. Key tasks include:

1. Providing an estimated 350 one-way trips per month.
2. Transporting up to two patients together if safely accommodated.
3. Ensuring timely pick-ups within 15 minutes of scheduled times.
4. Billing for each leg of the trip as a one-way trip.
5. Reimbursing waiting time beyond the initial 15 minutes at the quoted rate.
6. Reporting any adverse events during transport within two hours.
7. Maintaining patient welfare and ensuring no damage occurs to personal property during transport.
8. Utilizing the VetRide Vendor Portal or VA-Approved Transportation Software for managing transportation requests and invoicing.

Period of Performance
The contract will have a five-year ordering period starting from October 1, 2025, through September 30, 2030.

Place of Performance
Services will be performed at the Togus VA Medical Center in Augusta, ME, and various CBOCs including Bangor, Lewiston, Portland, Rumford, Lincoln, Presque Isle, and Calais.