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U.S. Immigration and Customs Enforcement (ICE) Investigative Case Management (ICM) and Investigative Analytics (IA) System Modernization   2

ID: ICE_JA-25-0266 • Type: Special Notice • Match:  95%
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Description

This notice is to prorivde notification to industry regarding the sole-source procurement to Palantir Technologies of the Investigative Case Management (ICM) and Investigative Analytics (IA) System Modernization.

The purpose of this acquisition is to provide the delivery of a more advanced investigative case management system for ICE, to include the initial delivery and deployment, licensing, Operations and Maintenance (O&M) support, and custom enhancements. ICM is a case management system that plays a critical role in supporting the daily operations of ICE, ensuring critical mission success. The ICM system is integral to ICE's operations, serving as the backbone for managing and analyzing investigative cases. The ICM system is the official system of record for ICE investigative cases, utilized by special agents, criminal analysts, and support personnel both domestically and internationally. ICM enables users to make connections between subject records across various systems, conduct target telephone and address searches, link to seizures made in other jurisdictions, and connect various cases and organizations through reports of investigations.

ICE also requires systems engineering, quality and process management, testing, system architecture, data management, performance assessment, modeling and simulation, postimplementation reviews, security management, and systems engineering process support including risk management, continuous process improvement, and configuration management in support of the ICM system. ICE also requires O&M of the ICM infrastructure for enhancements of the product for future releases, as needed.

Background
The U.S. Immigration and Customs Enforcement (ICE) is seeking to modernize its Investigative Case Management (ICM) and Investigative Analytics (IA) systems through a sole-source procurement from Palantir Technologies, Inc. This acquisition aims to enhance ICE's capabilities in managing and analyzing investigative cases, which are critical for the agency's daily operations and mission success.

The ICM system serves as the official record for investigative cases, utilized by special agents and analysts both domestically and internationally.

Work Details
The contract includes the delivery of an advanced investigative case management system that encompasses initial delivery and deployment, licensing, Operations and Maintenance (O&M) support, and custom enhancements. Key tasks include:
1. Ensuring the solution is FedRAMP High certified on day one of contract award to protect sensitive data from unauthorized access.
2. Providing a unified platform that integrates both investigative case management and analytics capabilities to improve operational efficiency.
3. Completing data migration from the existing solution to ensure accessibility and accuracy of investigative data.
4. Utilizing a Commercial Off-the-Shelf (COTS) or modified COTS solution that is cost-effective, configurable, scalable, and compliant with security requirements.
5. Ensuring all transactional data is owned entirely by ICE with provisions for returning government-furnished information at no additional cost upon request.
6. Facilitating data interoperability and integration with internal and external partners.

Period of Performance
The period of performance is expected to extend through April 2025.

Place of Performance
The services will be performed at the contractor's location in Denver, CO.
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Overview

Agency
Immigration and Customs Enforcement (ICE) [DHS]
Response Deadline
Jan. 26, 2026, 3:30 p.m. EST Past Due
Posted
Jan. 16, 2026, 3:21 p.m. EST
Set Aside
None
NAICS
541519 - Other Computer Related Services
PSC
DA10 - IT And Telecom - Business Application/Application Development Software As A Service
Place of Performance
Washington, DC United States
Source
Open
Current SBA Size Standard
$34 Million
Pricing
Likely Fixed Price
Est. Level of Competition
Sole Source
Vehicle Type
Blanket Purchase Agreement
Signs of Shaping
54% of similar contracts within the Immigration and Customs Enforcement had a set-aside.
On 1/16/26 Immigration and Customs Enforcement issued Special Notice ICE_JA-25-0266 for U.S. Immigration and Customs Enforcement (ICE) Investigative Case Management (ICM) and Investigative Analytics (IA) System Modernization due 1/26/26.
Primary Contact
Name
Trisha Goldsberry   Profile
Email
patricia.goldsberry@ice.dhs.gov
Phone
None

Secondary Contact

Name
Joseph Thibault   Profile
Email
joseph.d.thibault@ice.dhs.gov
Phone
None

Documents

Posted documents for Special Notice ICE_JA-25-0266

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Additional Details

Source Agency Hierarchy
HOMELAND SECURITY, DEPARTMENT OF > US IMMIGRATION AND CUSTOMS ENFORCEMENT > INFORMATION TECHNOLOGY DIVISION
FPDS Organization Code
7012-ITD00
Source Organization Code
500030974
Last Updated
Jan. 16, 2026
Last Updated By
patricia.goldsberry@ice.dhs.gov
Archive Date
Feb. 10, 2026