TREAS - IRS - Enterprise-Wide Online Surveys - MRAS

The Department of the Treasury, through the General Services Administration (GSA), is seeking to conduct market research for a new contract initiative. This initiative aims to enhance the Internal Revenue Service's (IRS) capabilities in gathering and analyzing feedback through an enterprise-wide online survey system. The overarching goal of this contract is to streamline and improve the IRS's ability to collect digital experience feedback across its services, thereby enhancing service delivery and taxpayer satisfaction.

The work being requested involves procuring a commercially available, externally hosted Software-as-a-Service (SaaS) solution. This solution must provide comprehensive enterprise survey capabilities along with digital experience feedback functionality. The selected contractor will be responsible for hosting these services securely within their managed cloud environment or at their place of business. Additionally, training and customer support are critical components of this contract, ensuring that IRS staff can effectively utilize the survey tools provided.

This solicitation seeks vendors who can demonstrate their capability in delivering such SaaS solutions with secure hosting environments. The contractor must also provide robust customer support and training services to facilitate seamless integration and use by IRS personnel. Vendors are encouraged to showcase any previous experience or expertise in similar projects that align with these requirements as part of their response.