Tennessee Valley Healthcare System Non-Emergent Transportation   2

Background: The TVHS currently contracts for vehicle and wheelchair services. Contractors respond to scheduled and non-scheduled requests for travel to and from each medical center and their associated outpatient clinics. Currently, two VA Medical Centers (VAMC) and nineteen Community Based Outpatient Clinics (CBOC) require transportation of VA beneficiaries and all facilities may order transportation.

Details: The contractor shall furnish all management, supervision, labor, materials, equipment, specified supplies, and resources necessary to provide non-emergency transportation for wheelchair, and other beneficiaries. The primary intent of this contract is for furnishing prearranged ground non-emergent transportation services for beneficiaries of the TVHS, with on-call services as needed.

The TVHS requires contractor services to transport VA beneficiaries from the beneficiaries’ place of origin to the beneficiaries’ place of destination. The contractor shall provide primarily wheelchair van services and other overland transportation for eligible beneficiaries when VA transportation assets are unavailable.

The VA experiences seasonal and demand changes that the contractor must respond to and accommodate. The actual trips, less cancelations, will vary and reduce the projected pickups. The trips include non-emergent walker, wheelchair, scooter, and non-ambulatory beneficiaries of the TVHS.

The transportation service shall primarily be conducted in the middle Tennessee area. The contractor shall provide transports throughout Middle Tennessee, which will include trips to rural/remote areas of the region (example trips to and from the state of Kentucky), and short mileage trips in middle Tennessee and Chattanooga area. The contractor must be able to transport all beneficiaries regardless of size or weight. As mobility devices continue to be upgraded and improved (to accommodate increased weight and size) the contractor shall remain abreast of these changes and upgrades. The contractor should have vehicles and staff to meet the transportation needs of the beneficiaries.

Period of Performance: A five-year requirements contract with five ordering periods. Ordering period 1 - 12/1/2023 -11/30/2024. Ordering Period 2 - 12/1/2024 - 11/30/2025. Ordering Period 3 - 12/1/2025 - 11/30/2026. Ordering Period 4 - 12/1/2026 - 11/30/2027. Ordering Period 5 - 12/1/2027 - 11/30/2028.

Place of Performance: The transportation service shall primarily be conducted in the middle Tennessee area. The contractor shall provide transports throughout Middle Tennessee, which will include trips to rural/remote areas of the region (example trips to and from the state of Kentucky), and short mileage trips in middle Tennessee and Chattanooga area.