Teleradiology PWS Market Input

Background
The Defense Health Agency (DHA) Enterprise Strategic Sourcing Branch is seeking industry input and feedback on its Draft Performance Work Statement (PWS) for upcoming Enterprise Teleradiology Services.

The purpose of this initiative is to gather marketplace recommendations regarding commercial best practices, contract structure, clinical triage definitions, and MHS Genesis integration for the recompete of the DHA's teleradiology program. The overarching goal is to refine the PWS to ensure a highly effective, efficient, and commercially viable contract that delivers the highest quality of care to service members and beneficiaries.

Work Details
The contractor will be responsible for providing teleradiology services that include but are not limited to:
1. Volume reporting: Count of all examinations interpreted, grouped by modality and originating Military Treatment Facility (MTF).
2. Report Turn-Around-Time: Reporting requirements include 60 minutes for STAT exams, 24 hours for urgent exams, and 5 business days for routine exams.
3. Critical Test Reporting: Count of critical tests meeting notification requirements with a reporting requirement of 30 minutes for critical tests.
4. Critical and Urgent Result Reporting: Timely communication of critical results and urgent results with specific time intervals defined for acknowledgment by ordering providers.
5. Monthly Program Status Report (MPSR): Submission of a monthly report detailing task order information, compliance with performance objectives, and specific metrics related to studies/interpretations.

Period of Performance
The period of performance will be defined in the final contract but is expected to span multiple years as part of the recompete process.

Place of Performance
San Antonio TX UNITED STATES

Bidder Requirements
Bidders must demonstrate compliance with licensure and credentialing requirements as outlined in the PWS. This includes providing credentials/privileging packets at task order award and ensuring timely consultation within 15 minutes of initial notification.

Incumbent Analysis (see Incumbents section for more detail)
This opportunity appears to have a confirmed incumbent based on HT001521D0001, awarded to Valor Network for $76,399,961 (02/12/21–07/30/27), which provided non-personal professional diagnostic teleradiology services for DHA MTFs using secure broadband connections. The prior scope includes image transmission and radiologist interpretation/reporting across multiple modalities and locations, as well as STAT/urgent-style turnaround and critical result communications, which aligns closely with the draft PWS’s focus on triage definitions, report turnaround times, critical test reporting, and ongoing program status reporting.