System Integrator Services for Business Registration Modernization Project

Purchase Agency: State of Hawaii Department of Commerce and Consumer Affairs (DCCA)
Reason for Purchase: The DCCA's Business Registration Division is seeking to modernize its systems and online customer portal/websites to improve workflow automation, processing efficiency, data analysis capabilities, and reporting accuracy.
Work to be Acquired: The vendor will be responsible for reviewing and redesigning the Division's business registration processes, as well as modernizing its systems and online portals. This includes integrating and interfacing with other internal and external systems, improving customer experience, increasing real-time processing rates, and enhancing document management and data processing capabilities.
Timeframe of Acquisition: The Request for Proposal (RFP) was issued on February 25, 2022. The specific timeframe for the acquisition is not mentioned in the provided information.
Place of Performance/Delivery: The work will primarily be performed at the Business Registration Division offices located at the King Kalakaua Building, 335 Merchant St., Honolulu, HI 96813. Some work may also be performed remotely or at the contractor's location.
Notable Information: The Division currently utilizes the Registration Documents Processing Management System (RDPMS) for document management and the Business Registration Information Management System (BRIMS) for data processing. The Division processes over 160,000 transactions annually and maintains filing information for approximately 200,000 registered entities. The modernization project aims to improve service to the public, enhance online services, increase processing rates, and streamline workflows.