Synopsis: Military One Source Bridge Contract   2

This acquisition is in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides members of the Armed Forces and their families, about 4.7 million persons or participants at locations worldwide, with a broad array of information and referrals to both military and civilian resources as well as counseling services. Through one centralized source, the services provided by Military OneSource are available 24 hours a day, seven days a week (24/7), via the Internet, telephone (i.e., 800 number and collect calls), electronic mail (e-mail), postal mail, secure real-time messaging (i.e., chat), and, if requested, face-to-face counseling. This is a dynamic environment encompassing comprehensive support systems related to military members and their families.

This sole-source bridge contract will be awarded to Carelon Federal Health Services Inc pursuant to the authority of 10 United States Code (U.S.C.) 3204(b)(B) as implemented by FAR 6.302-1(a)(2)(iii).

The NAICS Code for this effort is 624190 - Other Individual and Family Services. The Product Service Code (PSC) is G099- Other Social Services. This contract will have a 24-month period of performance, which includes a nine-month base period, three, three-month option periods, and six, one-month option periods. The anticipated award date for this effort is Novermber 1, 2024.

This contract will be a combination of Firm-Fixed Price (FFP), Firm-Fixed Unit Price (FFUP), Time and Materials (T&M) and Labor Hour (LH) Contract Line-Item Numbers (CLINs). The following is a list of tasks under these CLINs:

• Program Management
• Military OneSource Call Center Operations
• Additional Military OneSource Call Center Operations
• Information Technology (IT) Ops Management
• Non-Medical Counseling and Coaching
  • Situational/Problem Solving Counseling: In-Person
  • Situational/Problem Solving Counseling: Telephonic/Online
  • Health and Wellness Coaching: Telephonic/Online
  • Financial Counseling: In-Person
  • Financial Counseling: Telephonic/Online (includes Tax Consultations)
• Additional Non-Medical Counseling and Coaching
  • Situational/Problem Solving Counseling: In-Person
  • Situational/Problem Solving Counseling: Telephonic/Online
  • Health and Wellness Coaching: Telephonic/Online
  • Financial Counseling: In-Person
  • Financial Counseling: Telephonic/Online (includes Tax Consultations)
• Strategic Outreach
  • Strategic Outreach Labor
  • Strategic Outreach Long-Distance Travel (Travel to support Strategic Outreach efforts)
  • Strategic Outreach Other Direct Costs (ODCs)
• State Consultant Program
• Program Study and Evaluation Support Labor
• Outside the Continental United States (OCONUS) Travel ODC
• Childcare Support
• OurRelationship Licenses and Maintenance Fees
• OurRelationship Registration and Management Support
• OurRelationship Couples Coaching

*In accordance with FAR 5.207(c)(16)(ii), all responsible sources may submit a capability statement, proposal, or quotation, which shall be considered by the agency.