Subscription Renewal for Tone DYNASTEP software 28

Background
The Social Security Administration (SSA) is issuing a Request for Quote (RFQ) for the maintenance support of Tone DYNASTEP software. This contract is being awarded on a sole-source basis to DYNATRACE LLC and its authorized resellers, as it is a brand name requirement. The goal of this contract is to ensure continued support and maintenance for the software used by the agency.

Work Details
The contract entails a 12-month subscription renewal for Tone DYNASTEP software, specifically item number 28321325P00050080. The details are as follows:
- Item: 12 month subscription to Tone Software Corp DYNASTEP
- Quantity: 1 EA
- Model: 8561-715 (770)
- Serial Number: SN#466F8
This renewal is essential for maintaining operational capabilities within SSA's software infrastructure.

Period of Performance
The period of performance for this contract is from May 26, 2026, to May 25, 2027.

Place of Performance
The services will be performed at the Social Security Administration's Second Data Support Center located at 3604 Louis Stephens Road, Durham, NC 27709.

Bidder Requirements
Only DYNATRACE LLC and its authorized resellers are eligible to respond to this solicitation. Bidders must provide sufficient documentation to establish their capability to fulfill the requirements outlined in the RFQ.

Incumbent Analysis (see Incumbents section for more detail)
This opportunity appears to have a confirmed incumbent based on prior SSA subscription renewals for the same Tone DYNASTEP software item 28321325P00050080, awarded to Tone Software Corporation for $60,524 during 05/26/25–05/25/26. Earlier renewals for the same product line (e.g., 28321324P00050143 and 28321322P00050102) were also awarded to Tone Software Corporation with similar subscription renewal language and consecutive performance periods, suggesting this requirement is a continuation of ongoing maintenance/subscription coverage rather than a new scope.