Storage Device Maintenance Dell Unity XT 400/480

Background
The Eastern Federal Lands Highway Division (EFLHD) of the Federal Highway Administration (FHWA) intends to procure a storage device maintenance package for an existing storage unit from TVAR Solutions, LLC. TVAR Solutions, LLC is the only authorized Dell third party capable of servicing the Dell Unity XT 400/480. This procurement aims to support the 200TB of shared drives at EFLHD, ensuring compliance with existing warranties and enabling necessary security upgrades and repairs.

Work Details
The contractor will provide maintenance services for the Dell Unity XT 400/480 storage devices, which includes:
- Upgrades and extensions for Dell EMC AppSync Software for Hybrid Arrays.
- ProSupport Plus Mission Critical services for various components including on-site service with emergency dispatch and hardware tech support.
- Specific parts and services listed include:
- Part No. 827-0467: AppSync Software upgrades.
- Part No. 826-8234: Unity XT HFA upgrades with ProSupport Plus.
- Part No. 826-8236: Hardware tech support for Unity XT HFA.
- Part No. 848-4361: Onsite hard disk drive add-ons for multiple units.
- Additional parts include various configurations of Unity XT HFA and SSD add-ons, all requiring ProSupport Plus services.

Period of Performance
The contract will be performed from August 28, 2026, to August 27, 2027.

Place of Performance
The contract will be performed at the Eastern Federal Lands Highway Division located at Quantum Park, 22001 Loudoun County Pkwy, Suite E2-3-300, Ashburn, VA 20147.

Bidder Requirements
Bidders must demonstrate capability to provide maintenance services specifically for Dell Unity XT products as authorized by Dell. Additionally, bidders must comply with Section 508 of the Rehabilitation Act regarding accessibility standards for information and communication technology (ICT) deliverables.

Incumbent Analysis (see Incumbents section for more detail)
This opportunity appears to have a confirmed incumbent based on prior contract 693C7325P000035 awarded to TVAR Solutions for a maintenance package for the EFL storage unit at the Ashburn location, with performance from 08/28/25–08/27/26 and a value of $16,982. The current requirement similarly seeks Dell Unity XT 400/480 storage device maintenance to support the existing storage environment, including warranty-aligned service and related upgrades/repairs, which suggests continuity of the same system support effort into the next period.