Spangdahlem Total Maintenance   2

(i) The Defense Commissary Agency (DeCA) requires a commercial contractor to provide comprehensive maintenance services for its Spangdahlem Commissary facility and equipment in Germany. This is a non-personal services contract where the contractor manages their own workforce to keep all building systems, infrastructure, and food-handling equipment safe, compliant, and continuously operational.

The contractor must deliver three main categories of maintenance:

• Preventive Maintenance (PM): Regularly scheduled inspections, cleaning, filter replacements, and certifications (such as HVAC, refrigeration, and fire systems) based on structured intervals.
• Unscheduled Maintenance (UM): Non-emergency repairs. The contractor must provide a firm-fixed-price estimate within 14 days of a request and complete the work within 45 days of approval.
• Emergency Maintenance (EM): Critical repairs to prevent loss of life, safety hazards, or major product spoilage. The contractor must maintain a 24/7 hotline, arrive on-site within 3 hours, and is authorized to execute repairs.

Systems & Compliance

• SOMS Tracking: All work orders, inventories, estimates, and checklists must be managed and logged in DeCA's secure, web-based Service Order Management System (SOMS). Undocumented work is considered non-performance and will not be paid.
• Inventory & Labeling: The contractor must perform a 100% physical inventory of all equipment and refrigerant gases within 30 days of award, label each item, and update this inventory quarterly.
• German & EU Compliance: All work must align with commercial standards, U.S. military regulations, and local host nation/European Union laws specifically adhering to EU Directive 2019/771 which mandates a strict 2-year legal warranty on all supplies and installations.
• Workforce Standards: The contractor must utilize a highly qualified, English-speaking workforce capable of self-performing at least 70% of the contract workload with internal staff.