Wa-Ridgefield NWR Janitorial Services   2

Q&A 140FS126Q0120
1. Will the Government utilize a Quality Assurance Surveillance Plan (QASP) or inspection checklist to evaluate contractor performance? If so, will it be provided to the successful contractor after award?
- Not, currently.
2. Could you clarify the required service days per week for each location?
- Service days are negotiable.
3. What is the reason this requirement is being solicited at this time
- New requirement
4. Can the Government provide any photos, floor plans, or room layouts for the Administrative Office, Community Nature Center, Maintenance Shop, and Steigerwald Lake Office?
- We don't have lay outs.
5. Can the Government provide the approximate number of restrooms, toilets/urinals, sinks, break rooms, kitchens, and public/common areas at each location?
- This is in the SOW.
6. Are contractors responsible for providing all consumable supplies, including toilet paper, paper towels, trash liners, hand soap, sanitizer, and cleaning chemicals, or will any items be Government-furnished?
- In the SOW. Details what is gov furnished and what is not.
7. Are contractors responsible for removing trash from the facilities to an onsite dumpster only, or must the contractor haul trash offsite?
- Onsite
8. Are there any known high-soil areas, mud-heavy entry points, exhibit areas, field-staff work areas, or seasonal conditions that require extra cleaning time beyond the listed frequency?
- In the SOW. All spaces are subject to these conditions. Cleaning frequency stays the same. Duration must be estimated and figured into costs by co tractor.
9. For the Community Nature Center, approximately how many visitors, school groups, or public events occur weekly or monthly?
- Unknown as this is a new space. Visitation is expected to increase due to new facility. School groups can be up to 100 individuals a day 5 days a week in peak seasons.
10. Are there any floor surfaces requiring special care, such as polished concrete, tile, VCT, hardwood, carpet, or sensitive exhibit-area flooring?
- Stained concrete, tile, laminate, carpet. Exhibit flooring changes unknown at the time but possible.
11. Are there any annual, semi-annual, or periodic deep-cleaning tasks not listed in the approximate schedule, such as carpet extraction, floor stripping/waxing, pressure washing, exterior windows, or high dusting?
- Not as part of this contract.
12. Will the contractor have access to janitorial closets, mop sinks, water, electrical outlets, and secure onsite storage for supplies/equipment at each location?
- Varies per site.
Nature center and Admin have small storage areas and janitorial sinks. Shop has utility sink. Steigerwald office does not have either of these. All have electricity. Shop and Steigerwald office have no water access on upper floors.
Some supplies can be stored onsite but not all. Item security/use only by contractor can not be guaranteed. Supply storage used by staff and volunteers.
13. What are the allowable cleaning hours for each facility, and are after-hours, weekend, or holiday services allowed or required?
- In SOW.
14. How many keys, access cards, gate codes, or alarm codes will be provided, and is staff escort required at any location?
- In SOW. Anyone onsite is required to have a background check and will be issued a gov id that will allow access. One set of keys and gate clickers will be issued.
15. Are contractor employees required to complete any background investigation, badging, orientation, or site security process before starting work? If yes, how long does that process typically take?
- Yes. Background check, finger printing and badge issuance time varies per person and season.
16. Are there any site-specific safety requirements, wildlife/refuge restrictions, road access limitations, parking restrictions, or seasonal access issues contractors should account for?
- Shop location is accessed from a busy public use area and visitation traffic can slow entry. Contractors are required to follow 15 mph speed limits at all times. Gravel roads can vary in condition with pot holes common during some times of the year.
17. Since the site visit is encouraged but not mandatory, will any official site-visit notes, attendee questions, or Government responses from the July 8, 2026 visit be included in the Q&A posting?
- Questions form that visit are included here.
18. Should pricing include the same monthly amount all year, or may contractors price seasonal/monthly variation due to increased mud, field activity, visitor traffic, or event usage?
- The government does not dictate the amount that you quote.
19. For the Bid Schedule, should offerors provide one monthly/annual price per facility that includes all routine, periodic, and as-needed tasks, or should any periodic tasks be priced separately?
- Fill out the attached pricing chart.
20. Are there any known deficiencies, recurring complaints, or priority cleaning concerns from the current or previous service that the Government wants the new contractor to address?
- No.
21. Where do I submit my bid?
- Marshall Richard: marshall_richard@ios.doi.gov
22. Is this a "fringe site?"
- No.
23. Can companies give suggestions for contract additions?
- No